Tenders/Core time telephony
Open🇩🇪GermanyServices

Core time telephony

Auto-translated from German
Original title: Kernzeitentelefonie
BundesInnungskrankenkasse Gesundheit, kurz BIG direkt gesund
Published: Aug 26, 2026
Updated: Aug 26, 2026
Source: TED - Tenders Electronic Daily (EU)

About This Opportunity

This is a services contract in the general supplies sector. Located in Germany, Europe, this opportunity is open to firms and consortiums. Proposals must be submitted before September 24, 2026.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the general supplies sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Original language: German
Die Auftraggeberin betreibt zur Erfüllung ihrer Auskunfts- und Beratungspflicht gemäß §§ 13 bis 15 SGB I eine 24 Stunden-Hotline für ihre Versicherten. Diese ist mit eigenen Mitarbeitenden besetzt. Zur Sicherstellung ihrer Erreichbarkeit in den Kernzeiten beabsichtigt die Auftraggeberin, bei Telefonaten, die nicht von den Mitarbeitenden der Auftraggeberin in dieser Zeit angenommen werden können – dem sogenannten "Überlauf" -, auf die unterstützenden Kommunikationsleistungen eines externen Service-Center-Dienstleisters zurückzugreifen. Die Aufgabenübertragungen und Auslagerung erfolgen nach §§ 197b SGB V, 97 SGB X, d. h. bei den auszulagernden Tätigkeiten handelt es sich ausschließlich um unterstützende Hilfstätigkeiten.

Data provenance

This notice is sourced from TED - Tenders Electronic Daily (EU) and was originally published on August 26, 2026. Last refreshed today. Original language: German. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About BundesInnungskrankenkasse Gesundheit, kurz BIG direkt gesund

BundesInnungskrankenkasse Gesundheit, kurz BIG direkt gesund has issued 8 procurement notices on BidsFactory, including 2 currently open and 0 awarded contracts. Activity concentrates in Information & Communication Technology, Private Sector, and Health & Medical. All notices are published for Germany. Notices are distributed via TED - Tenders Electronic Daily (EU) and DÖE Bekanntmachungsservice (Germany). Most recent publication: August 26, 2026.

Frequently asked questions about this tender

Who is the contracting authority?

This notice was issued by BundesInnungskrankenkasse Gesundheit, kurz BIG direkt gesund in Germany. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the General Supplies & Services sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in Germany. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit TED - Tenders Electronic Daily (EU) to access the full notice, required documents, and submission instructions provided by the contracting authority.

When does this tender close?

The submission deadline is September 24, 2026. You have 30 days left to prepare and submit your proposal to the contracting authority.

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Key Details

Submission Deadline
Sep 24, 2026
30 days remaining
Contract Type
Services
Eligibility
Firms / Consortiums
Language
German

Source

ted
TED - Tenders Electronic Daily (EU)
Public Procurement

Contracting Authority

BundesInnungskrankenkasse Gesundheit, kurz BIG direkt gesund
🇩🇪Germany

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