Customer Self-Connection

Alliander N.V. is seeking to accelerate the connection of new customers but faces a shortage of technicians. To address this, the company intends to outsource a portion of connection requests to market parties who are already working with the customer requesting the connection. This initiative, titled 'Klant Sluit Zichzelf Aan' (Customer Self-Connection), aims to achieve a single work process. The intended benefit is that one party can handle the entire job without dependencies, leading to shorter completion times. This tender is for works and follows a non-public procedure with an announcement of the contract award. By leveraging existing relationships and potentially co-locating work, Alliander seeks to improve efficiency and customer service in the connection process. This approach requires market parties to have the capability to perform the necessary connection works, which could include electrical or gas installations, depending on the specific context of Alliander's operations. The success of this model relies on close coordination and quality assurance to ensure that outsourced work meets Alliander's standards. The tender documents will outline the specific requirements for participating companies and the scope of connection works to be outsourced.