Customer guidance system for the municipality of Den Helder

Auto-translated from Dutch

Original title: Klantgeleidingssysteem ten behoeve van de gemeente Den Helder

Gemeente Den Helder

Published: Jun 16, 2026

Updated: Jun 23, 2026

Source: TED - Tenders Electronic Daily (EU)

About This Opportunity

This is a services contract in the information and communication technology sector, with a focus on Software. Located in Netherlands, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 150,000. Proposals must be submitted before July 27, 2026.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Original language: Dutch

De Aanbestedende dienst is van plan om met één (1) Opdrachtnemer een Overeenkomst aan te gaan voor de levering van een compleet klantgeleidingssysteem, inclusief de daarmee samenhangende implementatie en dienstverlening. De aanbestedende dienst wil een geïntegreerde softwareoplossing, die minimaal de volgende functionaliteiten bevat: - Klantgeleiding (oproepsysteem bij de balie) - Online afsprakenbeheer - Betalingsverwerking (Ondersteuning van zowel pin- als contante betalingen, geïntegreerd in het klantgeleidingsproces) - Management informatie en rapportage. Het uiteindelijke doel is een efficiënt, gebruiksvriendelijk en toekomstbestendig klantgeleidingssysteem dat bijdraagt aan een klantgerichte en effectieve dienstverlening van de gemeente Den Helder. 1

Data provenance

This notice is sourced from TED - Tenders Electronic Daily (EU) and was originally published on June 16, 2026. Last refreshed 1 day ago. Original language: Dutch. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Gemeente Den Helder

Gemeente Den Helder has issued 126 procurement notices on BidsFactory, including 7 currently open and 107 awarded contracts. Activity concentrates in Governance & Public Administration, Urban Development & Housing, and Construction & Civil Works. All notices are published for Netherlands. Notices are distributed via Netherlands TenderNed and TED - Tenders Electronic Daily (EU). Most recent publication: June 18, 2026.

Frequently asked questions about this tender

How can I submit a bid?

Visit TED - Tenders Electronic Daily (EU) to access the full notice, required documents, and submission instructions provided by the contracting authority.

When does this tender close?

The submission deadline is July 27, 2026. You have 33 days left to prepare and submit your proposal to the contracting authority.

Who is the contracting authority?

This notice was issued by Gemeente Den Helder in Netherlands. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

What is the estimated budget?

The estimated contract value is €150,000 - €150,000. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.

Where will the contract be performed?

The contract is for delivery in Netherlands. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.