Annual Customer Satisfaction Analysis (KZA)

This tender concerns the annual customer satisfaction analysis (KZA) for the entire state-wide public regional rail transport (SPNV) in the German state of Mecklenburg-Vorpommern. The analysis will cover all railway companies operating within the state, including interfaces with neighboring regions. Furthermore, it will encompass cross-border services within the Ostseeküste West sub-network, and potentially in the future, the Ostsee-Alster (OSTA) sub-network, extending to and from Hamburg Hauptbahnhof. Additional services to be included will be defined by the contracting authority based on line-specific train schedules. As of 2025, the estimated number of trains is approximately 1,200 per weekday. The scope for sampling is set at approximately 12,000 to 15,000 interviews annually. The objective is to gather comprehensive feedback from passengers to assess and improve the quality of public regional rail transport services within Mecklenburg-Vorpommern and its connected cross-border routes.

This is a services contract in the general supplies sector. Located in Germany, Europe, this opportunity is open to firms and consortiums.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the general supplies sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.