Lappeenranta swimming hall cafe and ticket sales services
This tender has expired
The submission deadline for this tender has passed. It is no longer accepting bids.
About This Opportunity
This is a services contract in the social protection sector. Located in Finland, Europe, this opportunity is open to firms and consortiums. Proposals must be submitted before June 22, 2026.
Published through Hilma Finland, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the social protection sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.
Description
Auto-translated from fiLappeenranta swimming hall cafe and ticket sales services The subject of the procurement is the procurement of ticket sales and cash desk services and cafe services for the Lappeenranta city swimming hall, starting from 3.8.2026 until the completion of the new swimming hall (autumn 2028). The contract will automatically terminate when the new swimming hall is put into use.
SERVICE LEVEL
The customer service person for ticket sales and the cafe is the first point of contact for swimming hall customers. It is important that the customer service staff have excellent customer service skills. In addition, the staff must have adequate IT and calculation skills (sales/cashier work, use of computer software) and excellent Finnish and at least satisfactory English language skills. The selected service provider will participate in the manager's bi-weekly meetings on current issues, which are attended by various professional groups from the swimming hall-sports hall.
Ticket sales and the cafe will be operated during the swimming hall's opening hours. The service must be smooth, and the provider must ensure sufficient staff to handle customer service, especially during peak hours. There must be replacement arrangements for absences. The ticket sales counter will be closed half an hour before the hall closes. However, for supervision reasons, ticket sales must remain open until the swimming hall closes.
Ticket sales duties include:
- Sale of swimming hall and sports hall ticket products, as well as other Sports Department facility or equipment fees using the sales device at the counter (city payment terminal), as well as monitoring contract customers - settlement of ticket sales, handling of cash flow, and settlement of sports vouchers with the contracting authority as agreed
- Customer and telephone advice for swimming hall customers and customer service
- Rental of swimwear and towels to customers
- Customer advice and guidance for lost and found items at the swimming hall
- Reservations for groups and special groups, and private saunas
- Other tasks mentioned in Appendix 1
Cafe services include:
- Providing cafe services as needed by the Contracting Authority according to the swimming hall's opening hours.
The tenderer has the opportunity to familiarize themselves with the premises and operations at Pohjolankatu 29, 53100 Lappeenranta on 5.6.2026 between 10-11 AM. Registration is required by email to kati.englund@lappeenranta.fi by 4.6. at 2:00 PM.,
Lot 1: Lappeenranta swimming hall cafe and ticket sales services
The subject of the procurement is the procurement of ticket sales and cash desk services and cafe services for the Lappeenranta city swimming hall, starting from 3.8.2026 until the completion of the new swimming hall (autumn 2028). The contract will automatically terminate when the new swimming hall is put into use.
SERVICE LEVEL
The customer service person for ticket sales and the cafe is the first point of contact for swimming hall customers. It is important that the customer service staff have excellent customer service skills. In addition, the staff must have adequate IT and calculation skills (sales/cashier work, use of computer software) and excellent Finnish and at least satisfactory English language skills. The selected service provider will participate in the manager's bi-weekly meetings on current issues, which are attended by various professional groups from the swimming hall-sports hall.
Ticket sales and the cafe will be operated during the swimming hall's opening hours. The service must be smooth, and the provider must ensure sufficient staff to handle customer service, especially during peak hours. There must be replacement arrangements for absences. The ticket sales counter will be closed half an hour before the hall closes. However, for supervision reasons, ticket sales must remain open until the swimming hall closes.
Ticket sales duties include:
- Sale of swimming hall and sports hall ticket products, as well as other Sports Department facility or equipment fees using the sales device at the counter (city payment terminal), as well as monitoring contract customers - settlement of ticket sales, handling of cash flow, and settlement of sports vouchers with the contracting authority as agreed
- Customer and telephone advice for swimming hall customers and customer service
- Rental of swimwear and towels to customers
- Customer advice and guidance for lost and found items at the swimming hall
- Reservations for groups and special groups, and private saunas
- Other tasks mentioned in Appendix 1
Cafe services include:
- Providing cafe services as needed by the Contracting Authority according to the swimming hall's opening hours.
The tenderer has the opportunity to familiarize themselves with the premises and operations at Pohjolankatu 29, 53100 Lappeenranta on 5.6.2026 between 10-11 AM. Registration is required by email to kati.englund@lappeenranta.fi by 4.6. at 2:00 PM.
CPV: 79500000 55330000 92600000
Organisation: Lappeenrannan kaupunki
Procedure: open
Documents: https://tarjouspalvelu.fi/lprhankintapalvelut?id=616072&tpk=e33b051a-1453-4b59-9b21-3c12253fe1a3
Data provenance
This notice is sourced from Hilma Finland and was originally published on May 29, 2026. Last refreshed 1 day ago. Original language: fi. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Lappeenrannan kaupunki
Lappeenrannan kaupunki has issued 43 procurement notices on BidsFactory, including 3 currently open and 10 awarded contracts. Activity concentrates in General Supplies & Services, Transport & Logistics, and Architecture & Engineering Services. All notices are published for Finland. Notices are distributed via Hilma Finland and TED - Tenders Electronic Daily (EU). Most recent publication: June 8, 2026.
Frequently asked questions about this tender
How can I submit a bid?
Visit Hilma Finland to access the full notice, required documents, and submission instructions provided by the contracting authority.
When does this tender close?
The submission deadline is June 22, 2026. Proposals must be received by the contracting authority before that date.
Who is the contracting authority?
This notice was issued by Lappeenrannan kaupunki in Finland. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Social Protection & Welfare sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
Where will the contract be performed?
The contract is for delivery in Finland. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
Find tenders like this automatically
Set up alerts and filters that match your business — never miss a relevant opportunity again.