Technical Services for Telephone Support for the National Teleaccess Service
About This Opportunity
TranslatedSanté Québec is looking to contract technical services to provide telephone support for its National Teleaccess Service. This falls under Category S4 - Information Processing and Related Telecommunications Services, specifically within Technical Assistance and Help Desk services. The procurement method is a contract following a delegated purchase or a group purchase. The core requirement is to secure reliable and efficient telephone support for users of the National Teleaccess Service. This service is critical for ensuring that users can access necessary information and resources without interruption. The scope of work is expected to include handling inquiries, troubleshooting technical issues, providing guidance on service usage, and potentially escalating complex problems to higher technical tiers. The successful bidder will be responsible for maintaining a high level of customer satisfaction and ensuring the smooth operation of the teleaccess service through effective technical assistance. This procurement aims to enhance the user experience and maintain the operational integrity of a vital communication service provided by Santé Québec.
This is a services contract in the information and communication technology and health and medical services sectors, with a focus on Telecommunications and Health Workforce. Located in Canada, North America, this opportunity is open to firms and consortiums.
Published through Quebec SEAO, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Original language: FrenchCategories: S4 - Traitement de l’information et services de télécommunications connexes; Assistance technique et centre d’assistance. Procurement method: Contrat à la suite d'un achat mandaté ou d'un regroupement d’organismes. Contracting authority: Santé Québec
Data provenance
This notice is sourced from Quebec SEAO and was originally published on November 17, 2021. Last refreshed 9 days ago. Reference: 20260304063027. Original language: French. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Santé Québec
Santé Québec has issued 85 procurement notices on BidsFactory, including 4 currently open and 75 awarded contracts. Activity concentrates in Information & Communication Technology, Health & Medical, and General Supplies & Services. All notices are published for Canada. Notices are distributed via Quebec SEAO and CanadaBuys - Government of Canada. Most recent publication: June 9, 2026.
Frequently asked questions about this tender
Who is the contracting authority?
This notice was issued by Santé Québec in Canada. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
How much was the contract awarded for?
TELUS was awarded the contract for CA$756,500. The figure reflects the value disclosed by the contracting authority in the award notice.
Where will the contract be performed?
The contract is for delivery in Canada. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit Quebec SEAO to access the full notice, required documents, and submission instructions. Quote reference 20260304063027 when communicating with the contracting authority.
Is this tender still open?
No — the contract has already been awarded to TELUS. The award notice is archived on BidsFactory for transparency and market intelligence.
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