Tender for a long-term contract for specialized omni-channel contact services and outbound strategies for communication, conversion, and optimization of individual donors, for UNICEF MX.
About This Opportunity
UNICEF - Request for proposal
This is a services contract in the legal services and trade and industry sectors, with a focus on Contract Law and Retail. Located in Mexico, Latin America, this opportunity is open to firms and consortiums. Proposals must be submitted before August 27, 2026.
Published through UNGM - United Nations Global Marketplace, part of the United Nations system, which follows UN procurement standards. UN-funded opportunities are typically open to vendors registered in the UN Global Marketplace for services in the legal services sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.
Description
Auto-translated from SpanishAgency: UNICEF | Reference: RFP9205290 | Type: Request for proposal
The United Nations Children's Fund (UNICEF) is issuing a tender (RFP) to establish a long-term contract for specialized omni-channel contact services and outbound strategies for communication, conversion, and optimization of individual donors. A "Request For Proposal" (RFP) is a call for the procurement of required services, where the bidder is expected to propose a solution to the problem outlined in the tender documents. The RFP is issued to receive proposals that, upon evaluation, contain a comprehensive solution within the framework of the established instructions, such as: (i) objective and scope, (ii) enumeration of the requirements that must be included in the proposal, (iii) selection criteria, (iv) method of proposal submission. The deadline for receiving responses to this RFP is August 26, 2026, at 23:59 Mexico City local time.
We recommend that you carefully review the content of this document and ensure that your represented party can meet the minimum requirements stipulated herein. Proposals must be sent to the following email address: supplymexico@unicef.org. Any proposal sent or delivered to other addresses or by means other than those stipulated will be rejected. Do not copy any other UNICEF email. The subject line of the emails must begin with the reference number of this RFP, i.e., RFP9205290, followed by the name of the service or good to be tendered, for example, RFP9205290 – Omni-channel contact – Mandatory documentation, and another pair of identical emails, but ending in Technical proposal and economic proposal.
DOCUMENTS AND LINKS:
• ANNEX 2 – QUOTATION FILE IN EXCEL FOR ECONOMIC PROPOSAL.xlsx: https://www.ungm.org/Public/Notice/DownloadDocument?noticeId=308956&documentId=2066511
• ANNEX E - UNICEF SERVICES PURCHASE ORDERS GENERAL TERMS AND CONDITIONS.pdf: https://www.ungm.org/Public/Notice/DownloadDocument?noticeId=308956&documentId=2066512
• ANNEX F - SPANISH CLAUSES PURCHASE ORDER SERVICES.pdf: https://www.ungm.org/Public/Notice/DownloadDocument?noticeId=308956&documentId=2066513
• RFP9205290 OMNI-CHANNEL CONTACT SERVICES LTA.pdf: https://www.ungm.org/Public/Notice/DownloadDocument?noticeId=308956&documentId=2066514
• ANNEX H - SPECIAL CLAUSES FOR LTA CONTRACTS FOR CALL CENTER SERVICES AGENCIES.pdf: https://www.ungm.org/Public/Notice/DownloadDocument?noticeId=308956&documentId=2066515
• ANNEX G - LONG-TERM SERVICES CONTRACT CLAUSES.pdf: https://www.ungm.org/Public/Notice/DownloadDocument?noticeId=308956&documentId=2066516
• Download all documents: https://www.ungm.org/Public/Notice/DownloadAllDocuments?noticeId=308956
CONTACT:
• Email: supplymexico@unicef.org
Data provenance
This notice is sourced from UNGM - United Nations Global Marketplace and was originally published on July 28, 2026. Last refreshed today. Original language: Spanish. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About UNICEF
UNICEF has issued 1,462 procurement notices on BidsFactory, including 176 currently open and 0 awarded contracts. Activity concentrates in General Supplies & Services, Education & Training, and Governance & Public Administration. Tenders span 10 countries including El Salvador, Senegal, and Venezuela. Notices are distributed via UNGM - United Nations Global Marketplace. Most recent publication: August 6, 2026.
Frequently asked questions about this tender
How can I submit a bid?
Visit UNGM - United Nations Global Marketplace to access the full notice, required documents, and submission instructions provided by the contracting authority.
When does this tender close?
The submission deadline is August 27, 2026. You have 20 days left to prepare and submit your proposal to the contracting authority.
Who is the contracting authority?
This notice was issued by UNICEF in Mexico. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Law & Legal Services sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
Where will the contract be performed?
The contract is for delivery in Mexico. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
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