MARIA CAMILA CALDERON QUINTERO - CPSP 412 OF 2026

This tender, reference CPSP 412 of 2026, is for the provision of professional services to the Citizen Care Office of the National Institute for Food and Drug Surveillance (INSTITUTO NACIONAL DE VIGILANCIA DE MEDICAMENTOS Y ALIMENTOS - INVIMA). The services will involve supporting the management of PQRSD (Petitions, Complaints, Claims, Suggestions, and Denunciations) and assisting with attention, guidance, and processing of procedures through various available channels, in accordance with institutional guidelines. The contract is for service provision, awarded via direct contracting, and has a duration of 335 days. The location is Bogotá, Distrito Capital de Bogotá. This procurement highlights INVIMA's focus on enhancing citizen engagement and service delivery. The professional services required will be crucial for managing citizen inquiries and feedback effectively, ensuring timely and appropriate responses, and improving overall user experience with INVIMA's services. The role involves direct interaction with the public and requires strong communication and administrative skills to uphold institutional standards.

This is a services contract in the health and medical services and general supplies sectors. Located in Colombia, Latin America, this opportunity is open to firms and consortiums, with an estimated budget of COP 39.3 million.

Published through SECOP II Colombia (Date-Filtered), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the health and medical services sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.