Tenders/MP 2025.09.795 - Support niveau 1 Service Desk

MP 2025.09.795 - Support niveau 1 Service Desk

Transports publics de la région lausannoise sa

Published: Nov 12, 2026

Updated: Nov 12, 2026

About This Opportunity

This is a services contract in the information and communication technology and general supplies sectors, with a focus on Office Equipment. Located in Switzerland, Europe, this opportunity is open to firms and consortiums.

Published through SIMAP Switzerland, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Cet appel d’offres porte sur les services de support IT de premier niveau (support téléphonique, prise en compte des requêtes électroniques, prise en charge et résolution des incidents, et réalisation des demandes de service qui relèvent du Service Desk) pour une durée initiale de quatre ans, avec possibilité de prolongation d’une année. Le marché est composé d'une tranche ferme couvrant les prestations ordinaires de Service Desk, principalement réalisées sur site, ainsi que d'une tranche optionnelle permettant de répondre à des besoins complémentaires ou ponctuels. Les ressources nécessaires pour la tranche ferme sont évaluées à au moins 4 ETP (Equivalents Temps Plein) pour réaliser l’ensemble des prestations.

Data provenance

This notice is sourced from SIMAP Switzerland and was originally published on November 12, 2026. Last refreshed today. Original language: French. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Transports publics de la région lausannoise sa

Transports publics de la région lausannoise sa has issued 68 procurement notices on BidsFactory, including 12 currently open and 15 awarded contracts. Activity concentrates in Transport & Logistics, General Supplies & Services, and Information & Communication Technology. All notices are published for Switzerland. Notices are distributed via SIMAP Switzerland and TED - Tenders Electronic Daily (EU). Most recent publication: November 12, 2026.

Frequently asked questions about this tender

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in Switzerland. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit SIMAP Switzerland to access the full notice, required documents, and submission instructions provided by the contracting authority.

Who is the contracting authority?

This notice was issued by Transports publics de la région lausannoise sa in Switzerland. The authority is responsible for evaluating bids, awarding the contract, and managing performance.