Tenders/Museum Ticketing Platform

Museum Ticketing Platform

Norfolk County Council

Published: May 22, 2026

Updated: May 22, 2026

About This Opportunity

This is a services contract in the information and communication technology and culture and heritage sectors, with a focus on Software, Cloud Services and Museums. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums.

Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This is an advance notice — the formal tender is expected to be published shortly. Interested parties can use this time to prepare documentation and identify potential partners.

Description

Norfolk Museum Service (NMS), part of Norfolk County Council (NCC), is seeking to procure a modern, cloud-based software solution to replace its existing ticketing and membership system. NMS seeks to provide a seamless customer journey for ticket sales and memberships, while supporting increased overall footfall. The solution must support the full range of museum functions, including: • Front of house operations • Back-office administration • Online sales • Stock management • Bookings and events • Memberships The solution must also support financial integration and meet public sector accessibility, security, and data protection requirements. The solution must operate reliably across 10 museum sites, support approximately 400,000 annual visitors, and enable both on-site and remote service delivery. The specifications provided are intended to give a clear indication of NMS’s requirements. NMS intends to complete the procurement process by the end of Q3 2026, with implementation and go-live to follow in line with the agreed project timetable. NMS reserves the right to amend the specifications. NMS may consider reasonable customisation of a proposed solution.

Data provenance

This notice is sourced from UK FTS - Find a Tender Service and was originally published on May 22, 2026. Last refreshed today. Reference: 047882-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Norfolk County Council

Norfolk County Council has issued 61 procurement notices on BidsFactory, including 3 currently open and 52 awarded contracts. Activity concentrates in Construction & Civil Works, Information & Communication Technology, and Governance & Public Administration. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service and UK Contracts Finder. Most recent publication: May 22, 2026.

Frequently asked questions about this tender

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 047882-2026 when communicating with the contracting authority.

Who is the contracting authority?

This notice was issued by Norfolk County Council in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.