Procurement of ITSM Licenses

This procurement covers the acquisition and implementation of additional software products for an existing IT Service Management (ITSM) system. The scope of work includes providing the necessary software licenses and integrating them into the current ITSM infrastructure. The detailed requirements, including specific software products and quantities, are outlined in the Bill of Quantities (BoQ), which is provided as an annex to the procurement documentation. The objective is to enhance the capabilities of the existing ITSM system by incorporating new functionalities and improving its overall service management performance. This initiative is crucial for optimizing IT service delivery, support, and operational efficiency within the organization. The tender specifies that the implementation should align with the provided BoQ, ensuring that the procured solutions meet the defined technical and functional needs.

This is a supplies contract in the information and communication technology sector, with a focus on Software. Located in Croatia, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 185,000.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for the supply of goods in the information and communication technology sector. Supply contracts typically require bidders to demonstrate product compliance with technical specifications, delivery capacity, and relevant certifications. This contract has already been awarded. The information is published for transparency and market intelligence purposes.