National Gambling Helpline
This tender has been awarded
The contracting authority has selected an awardee for this tender.
About This Opportunity
Award by NHS England (United Kingdom, governance & public sector): National Gambling Helpline. Published 2026.
This is a services contract in the governance and public administration sector. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums.
Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the governance and public administration sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
The introduction of the Statutory Gambling Levy in October 2025 resulted in NHS England becoming responsible responsible for commissioning the gambling harms treatment pathway, from referral and triage through to aftercare, as of 1st April 2026.
The National Gambling Helpline, delivered by GamCare, a VCSE organisation, is an established, live service providing multi-channel access (including telephone, email, WhatsApp and online) and plays an integral role in the treatment system as a primary referral route into treatment and support services.
GamCare owns the established national helpline number, which is extensively embedded across marketing and referral routes used by gambling operators, financial institutions, local authorities and VCSE providers.
Maintaining continuity of this access route is critical, as changes would require extensive engagement and lead time, with potential disruption to patient access and referral flows. The requirement is limited to continuation of the existing service to ensure system stability during transition to future commissioning arrangements.
Data provenance
This notice is sourced from UK FTS - Find a Tender Service and was originally published on May 13, 2026. Last refreshed 31 days ago. Reference: 044042-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About NHS England
NHS England has issued 688 procurement notices on BidsFactory, including 36 currently open and 548 awarded contracts. Activity concentrates in Health & Medical, Information & Communication Technology, and Education & Training. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service and UK Contracts Finder. Most recent publication: June 18, 2026.
Frequently asked questions about this tender
Where will the contract be performed?
The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 044042-2026 when communicating with the contracting authority.
Is this tender still open?
No — the contracting authority has selected an awardee for this notice. The record is kept for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by NHS England in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Governance & Public Administration sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
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