Support for the Neptun System

This tender seeks comprehensive support services for the Neptun System, a widely used educational and administrative platform. The scope of work includes a one-time system review of modules utilized by the contracting authority (AK) and ongoing aggregated support for these modules. The support package encompasses a range of services designed to ensure the smooth operation and continuous improvement of the Neptun System. These services include system monitoring, regulatory compliance, software updates, online helpdesk assistance, access to a product support portal, documentation provision, e-learning support, and participation in Neptun conferences. The tender specifically lists a comprehensive array of Neptun modules to be supported, covering areas such as student administration (Neptun Tanügyi modul), financial management (Gyűjtőszámla, Neptun Gazdálkodási Rendszer), invoicing (E-számla), payment processing (FairPay, Simple), dormitory administration, HR functions (Neptun Humánerőforrás rendszer), document management, and various specialized modules like UniPoll for questionnaires and exams, and FIR. A key component of the contract is a monthly 16-hour fixed-fee time contingency for customer service, operational support, and expert activities, which cannot be accumulated or carried over to subsequent months. Additionally, the tender outlines optional supplementary services, including expert consultancy, on-site advice, training, implementation of optional modules, and custom development, all detailed further in the technical specifications. The overall objective is to ensure the robust and efficient functioning of the Neptun System through dedicated technical and expert support.

This is a services contract in the information and communication technology sector, with a focus on Software and IT support. Located in Hungary, Europe, this opportunity is open to firms and consortiums, with an estimated budget of HUF 800.0 million.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.