Tenders/NHS Urgent & Emergency Care (UEC) Managed Telephony Services

NHS Urgent & Emergency Care (UEC) Managed Telephony Services

NHS England

Published: Jul 14, 2026

Updated: Jul 14, 2026

About This Opportunity

This is a services contract in the information and communication technology and health and medical services sectors, with a focus on Cloud Services. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums.

Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This is an advance notice — the formal tender is expected to be published shortly. Interested parties can use this time to prepare documentation and identify potential partners.

Description

NHS England is undertaking further preliminary market engagement to inform the potential development of a future procurement for NHS 111, 119 and 999 National Managed Telephony Infrastructure Services pending a procurement for the required and related services, anticipated to be conducted during 2027/28. For the purposes of the engagement, the services are separated into the following Lots. Lot A – Hosting and Routing (Inbound Services) Lot B – Contact Centre as a Service (CCaaS) - Cloud Services This stage of the preliminary market engagement invites interested parties to submit their response to a Request For information (RFI). Participation in this preliminary market engagement is voluntary and non-binding, not a commitment to procure, not part of any formal evaluation and not a condition of participation in any future procurement. No supplier will be advantaged or disadvantaged by choosing to participate or not participate. Any future procurement (if progressed) will be conducted in line with applicable public procurement legislation. The estimated contract dates are not defined at this stage; therefore the dates indicated in the Notice are for illustrative purposes only.

Data provenance

This notice is sourced from UK FTS - Find a Tender Service and was originally published on July 14, 2026. Last refreshed today. Reference: 066445-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About NHS England

NHS England has issued 831 procurement notices on BidsFactory, including 50 currently open and 655 awarded contracts. Activity concentrates in Health & Medical, Governance & Public Administration, and Information & Communication Technology. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service and UK Contracts Finder. Most recent publication: July 14, 2026.

Frequently asked questions about this tender

Who is the contracting authority?

This notice was issued by NHS England in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 066445-2026 when communicating with the contracting authority.