Tenders/The object of this tender is the contracting of telemarketing services, comprising human and multi-channel telephone support (telephone, email, chat, chatbot, SMS, web, video, social media, and instant messengers, such as Whatsapp, Telegram, Facebook, Messenger, among others), computerized database consultation, as well as provision and registration of information to the user, including the provision of physical and technological infrastructure, supplies, in service modalities r...

The object of this tender is the contracting of telemarketing services, comprising human and multi-channel telephone support (telephone, email, chat, chatbot, SMS, web, video, social media, and instant messengers, such as Whatsapp, Telegram, Facebook, Messenger, among others), computerized database consultation, as well as provision and registration of information to the user, including the provision of physical and technological infrastructure, supplies, in service modalities r...

Auto-translated from Portuguese
Original title: O objeto da presente licitação é a contratação de serviços de telemarketing, compreendendo atendimento telefônico humano e multimeios telefonia, e-mail, chat, chatbot, SMS, web, vídeo, mídias sociais e comunicadores instantâneos, como Whatsapp, Telegram, Facebook, Messenger, entre outros, consulta a banco de dados informatizado, bem como fornecimento e registro de informações ao usuário, incluindo a disponibilização de infraestrutura física e tecnológica, insumos, nas modalidades de serviço r...
INSTITUTO NACIONAL DO SEGURO SOCIAL
Published: Nov 9, 2026
Updated: Nov 9, 2026
Source: PNCP Distrito Federal

About This Opportunity

This is a works contract in the information and communication technology, education and training and finance and banking sectors, with a focus on Secondary Education, Banking and Insurance. Located in Brazil, Latin America, this opportunity is open to firms and consortiums.

Published through PNCP Distrito Federal, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for civil works in the information and communication technology sector. Works contracts of this nature generally require demonstrated experience in similar infrastructure projects, adequate equipment and technical personnel, and financial capacity including bank guarantees. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Original language: Portuguese
O objeto da presente licitação é a contratação de serviços de telemarketing, compreendendo atendimento telefônico humano e multimeios telefonia, e-mail, chat, chatbot, SMS, web, vídeo, mídias sociais e comunicadores instantâneos, como Whatsapp, Telegram, Facebook, Messenger, entre outros, consulta a banco de dados informatizado, bem como fornecimento e registro de informações ao usuário, incluindo a disponibilização de infraestrutura física e tecnológica, insumos, nas modalidades de serviço r... Órgão: INSTITUTO NACIONAL DO SEGURO SOCIAL Local: Brasília, Distrito Federal Modalidade: Pregão - Eletrônico

Data provenance

This notice is sourced from PNCP Distrito Federal and was originally published on November 9, 2026. Last refreshed today. Original language: Portuguese. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About INSTITUTO NACIONAL DO SEGURO SOCIAL

INSTITUTO NACIONAL DO SEGURO SOCIAL has issued 178 procurement notices on BidsFactory, including 13 currently open and 74 awarded contracts. Activity concentrates in Education & Training, Finance & Banking, and General Supplies & Services. All notices are published for Brazil. Notices are distributed via Brazil PNCP, PNCP Distrito Federal, and PNCP Pernambuco. Most recent publication: November 9, 2026.

Frequently asked questions about this tender

How can I submit a bid?

Visit PNCP Distrito Federal to access the full notice, required documents, and submission instructions provided by the contracting authority.

Who is the contracting authority?

This notice was issued by INSTITUTO NACIONAL DO SEGURO SOCIAL in Brazil. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Works contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in Brazil. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

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