Maintenance and migration to a newer version of the Alfabet software solution
About This Opportunity
TranslatedThis tender concerns the maintenance and migration to an updated version of the Alfabet software solution. The procurement aims to ensure the continued functionality, support, and enhancement of the existing Alfabet system, alongside a strategic transition to its latest iteration. This process is crucial for leveraging new features, improving performance, and maintaining compatibility with evolving technological standards. The scope of work likely includes comprehensive support services for the current software, troubleshooting, bug fixing, and performance optimization. Furthermore, it encompasses the planning, execution, and validation of the migration process to the newer Alfabet version. This will involve data migration, system configuration, user training, and thorough testing to guarantee a seamless transition with minimal disruption to ongoing operations. The successful bidder will be responsible for managing all technical aspects of the maintenance and migration project, ensuring adherence to project timelines and quality standards. This initiative is vital for the procuring entity to maintain a robust and up-to-date software infrastructure, thereby supporting its business objectives and operational efficiency. The tender emphasizes the need for specialized expertise in managing and migrating complex software solutions like Alfabet, ensuring the integrity and security of the system throughout the transition.
This is a services contract in the information and communication technology sector, with a focus on Software, Enterprise Systems and IT support. Located in Croatia, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 685,000.
Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Auto-translated from hrThis tender, originating from Croatia and published via the TED (Tenders Electronic Daily) platform, seeks comprehensive services for the maintenance and migration of the Alfabet software solution. The contracting authority, managed by the Publications Office of the European Union, is looking to engage a qualified vendor to ensure the continued operational efficiency and upgrade of this critical software.
The procurement encompasses two primary components. Firstly, ongoing maintenance services are required to support the existing Alfabet software. This typically involves bug fixing, performance optimization, security patching, and general technical support to ensure the software functions reliably and meets the needs of the user base. Secondly, and crucially, the tender calls for the migration of the Alfabet solution to a newer version. This migration process will likely demand thorough planning, data transfer, system integration, testing, and user training to facilitate a seamless transition with minimal disruption to ongoing operations.
Bidders are expected to demonstrate proven expertise in software maintenance and complex migration projects, particularly with enterprise-level solutions. Experience with the Alfabet software itself would be a significant advantage. The scope of work will likely necessitate a detailed understanding of IT infrastructure, database management, and project management methodologies. Successful candidates will need to provide robust proposals outlining their technical approach, resource allocation, timelines, and quality assurance procedures for both the maintenance and migration phases. This tender represents an opportunity for IT service providers with specialized skills to contribute to the modernization of a key software asset.
Data provenance
This notice is sourced from TED - Tenders Electronic Daily (EU) and was originally published on December 10, 2025. Last refreshed 4 days ago. Original language: hr. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About HEP d.d.
HEP d.d. has issued 107 procurement notices on BidsFactory, including 6 currently open and 86 awarded contracts. Activity concentrates in Architecture & Engineering Services, Information & Communication Technology, and Transport & Logistics. All notices are published for Croatia. Notices are distributed via TED - Tenders Electronic Daily (EU). Most recent publication: August 13, 2026.
Frequently asked questions about this tender
What type of contract is this?
This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
How much was the contract awarded for?
Eviden d.o.o. was awarded the contract for €678,000. The figure reflects the value disclosed by the contracting authority in the award notice.
Where will the contract be performed?
The contract is for delivery in Croatia. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit TED - Tenders Electronic Daily (EU) to access the full notice, required documents, and submission instructions provided by the contracting authority.
Is this tender still open?
No — the contract has already been awarded to Eviden d.o.o.. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by HEP d.d. in Croatia. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
Find tenders like this automatically
Set up alerts and filters that match your business — never miss a relevant opportunity again.