Public procurement of Contract for development, operation, maintenance, support and further development of new NemKonto system

I. Background and purpose: The contracting authority is issuing a contract for the development, operation, maintenance, support, and further development of a new NemKonto system, which will replace the existing system. The contracting authority is the system owner for the System to make it available to users, including public payers, who are covered by Executive Order no 494 of May 4, 2023, and Inatsisartut Act no 10 of November 19, 2020, on public payments etc., as well as regulations issued pursuant to these acts and all future legislation that replaces or supplements them. The System enables public and private payers to disburse money to citizens and businesses by knowing their CPR/CVR/P/SE number. The existing system contains over 6 million assigned financial institution accounts, handles approximately 130 million public and private disbursements annually, and sends approx. 85,000 digital and 176,000 physical notifications annually. Approximately 2,500 annual support inquiries are expected in the future. The new System must support a high degree of security; stable and secure operation; fast time-to-market; focus on users; business support, e.g., instant payments; data sharing and extraction; portability. During the transition from the existing to the new System, there must be parallel operation, where the NemKonto register etc. is migrated and continuously replicated, and a phased implementation of the new System is carried out to support secure and stable disbursements throughout the transition. More than 100 disbursing systems and 700 users must be connected to the System in connection with the transition. The System must have interfaces to, among others, the data distributor, the central banks, the Danish Tax Agency, and the users. The contracting authority desires close and agile cooperation between the supplier and the contracting authority and other suppliers. Other public authorities may also participate in the collaboration, particularly in user involvement during the development and testing of the System's usability and during pilot operation. II. Main services: A) Development: A.1) Development, testing, and implementation of the System, incl. PoC, interfaces etc., which will be phased in over several partial deliveries. Development will be carried out using the principles of the agile methodology, automated testing, and DevOps. A.2) Transition of self-service solutions for citizens and businesses. A.3) Training of users and support staff in the use of the System and of project participants in the agile methodology. B) Data conversion in the form of migration and ongoing replication of, among others, the NemKonto register and payment orders from the existing to the new System. C) Connection of users, including all public payers and private payment intermediaries whose disbursing systems are connected to the existing system. D) Ongoing services, incl. operational processes (OP): D.1) Operation in the form of application operation (incl. database administration, backup, restore, configuration, patch, and release and deployment management, cf. OP, and operational reporting) and infrastructure operation (incl. operation and maintenance of infrastructure and software, incl. operating systems, as well as capacity, configuration, patch, release, and deployment management, cf. OP). The supplier must ensure efficient and stable operation, high uptime and response times, and scalability of the System. Operation also includes printing, enveloping, and dispatching of physical notifications as well as dispatching of digital notifications. D.2) Support, incl. hypercare and handling of incidents, problems, service requests. D.3) Maintenance, incl. ongoing and preventive maintenance of the application, minor changes, new versions, bug fixes, release management, 2nd and 3rd line support. E) Order services, incl. further development, consultancy services, connection of new users, and training. F) Cross-cutting services, incl. documentation, quality assurance, and reporting. G) Termination services, incl. assistance with re-tendering, taking back, or transferring to a new supplier