Self-care supply system
About This Opportunity
This is a services contract in the health and medical services and information and communication technology sectors. Located in Finland, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 400,000.
Published through Hilma Finland, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the health and medical services sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Auto-translated from fiSelf-care supply system The subject of the procurement is a self-care supply system for the use of the City of Helsinki's Social Services, Health and Rescue Services sector, which will be procured as a comprehensive service offered by the system supplier.
The City of Helsinki's Social Services, Health and Rescue Services sector produces well-being, health, and safety for the residents of Helsinki with strong expertise and cooperation. Health and substance abuse services are one of the city's social and health service entities. It is responsible for primary healthcare outpatient care and adult health counseling at health stations, internal medicine outpatient clinic activities, emergency services, and oral healthcare. The service entity also produces mental health and substance abuse services for adults, as well as psychiatric specialist healthcare services.
The City of Helsinki's self-care supply distribution is a service produced by the health and substance abuse services entity, which distributes free-of-charge care supplies needed for self-treatment to the city's residents, in accordance with Section 24 of the Health Care Act. Free care supplies are provided for the treatment of an illness when the patient has needed them for at least three months for the treatment of their illness. An exception is the need arising from a permanent illness, for example, for diabetes, catheter, and ostomy patients, for whose treatment self-care supplies can be provided immediately from the onset of the illness.
The number of customers and orders for the City of Helsinki's self-care supply distribution has increased over the years, and the current order processing and inventory management system developed on top of the SAP software has reached the end of its life cycle. The operation is currently centralized in one location, where approximately 15 employees work, from chief physicians to warehouse workers.
The procurement concerns an information system that will replace the current order processing and inventory management system implemented with SAP software. The information system must include software suitable for managing referrals, customer relationships, and self-care supplies, which is referred to as the self-care supply system in the document. The entirety must also include a customer portal that enables customer orders and the possibility for home care employees performing customer work to place mobile orders for supplies.
Upon the implementation of the information system subject to the procurement, the operating model of the self-care supply distribution will be changed so that in the future, inventory management and deliveries will be the responsibility of the logistics center of Star, the City of Helsinki's service company. Self-care supply distribution professionals will in the future focus on processing self-care supply referrals, managing customer orders, and customer service. The self-care supply system to be procured must be integrated with Star's SAP system regarding the product catalog and deliveries.
The subject of the procurement is described in more detail in the attachments to this request for proposals.
Lot 1: Self-care supply system
The subject of the procurement is a self-care supply system for the use of the City of Helsinki's Social Services, Health and Rescue Services sector, which will be procured as a comprehensive service offered by the system supplier.
The City of Helsinki's Social Services, Health and Rescue Services sector produces well-being, health, and safety for the residents of Helsinki with strong expertise and cooperation. Health and substance abuse services are one of the city's social and health service entities. It is responsible for primary healthcare outpatient care and adult health counseling at health stations, internal medicine outpatient clinic activities, emergency services, and oral healthcare. The service entity also produces mental health and substance abuse services for adults, as well as psychiatric specialist healthcare services.
The City of Helsinki's self-care supply distribution is a service produced by the health and substance abuse services entity, which distributes free-of-charge care supplies needed for self-treatment to the city's residents, in accordance with Section 24 of the Health Care Act. Free care supplies are provided for the treatment of an illness when the patient has needed them for at least three months for the treatment of their illness. An exception is the need arising from a permanent illness, for example, for diabetes, catheter, and ostomy patients, for whose treatment self-care supplies can be provided immediately from the onset of the illness.
The number of customers and orders for the City of Helsinki's self-care supply distribution has increased over the years, and the current order processing and inventory management system developed on top of the SAP software has reached the end of its life cycle. The operation is currently centralized in one location, where approximately 15 employees work, from chief physicians to warehouse workers.
The procurement concerns an information system that will replace the current order processing and inventory management system implemented with SAP software. The information system must include software suitable for managing referrals, customer relationships, and self-care supplies, which is referred to as the self-care supply system in the document. The entirety must also include a customer portal that enables customer orders and the possibility for home care employees performing customer work to place mobile orders for supplies.
Upon the implementation of the information system subject to the procurement, the operating model of the self-care supply distribution will be changed so that in the future, inventory management and deliveries will be the responsibility of the logistics center of Star, the City of Helsinki's service company. Self-care supply distribution professionals will in the future focus on processing self-care supply referrals, managing customer orders, and customer service. The self-care supply system to be procured must be integrated with Star's SAP system regarding the product catalog and deliveries.
The subject of the procurement is described in more detail in the attachments to this request for proposals.
CPV: 72000000
Organisation: Helsingin kaupungin sosiaali-, terveys- ja pelastustoimiala
Procedure: open
Data provenance
This notice is sourced from Hilma Finland and was originally published on July 1, 2026. Last refreshed 80 days ago. Original language: fi. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Helsingin kaupungin sosiaali-, terveys- ja pelastustoimiala
Helsingin kaupungin sosiaali-, terveys- ja pelastustoimiala has issued 130 procurement notices on BidsFactory, including 17 currently open and 41 awarded contracts. Activity concentrates in Health & Medical, General Supplies & Services, and Information & Communication Technology. All notices are published for Finland. Notices are distributed via Hilma Finland and TED - Tenders Electronic Daily (EU). Most recent publication: October 1, 2026.
Frequently asked questions about this tender
Is this tender still open?
No — the contract has already been awarded to Polycon Oy (0600956-7). The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by Helsingin kaupungin sosiaali-, terveys- ja pelastustoimiala in Finland. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Health & Medical sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
What is the estimated budget?
The estimated contract value is Up to €400,000. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.
Where will the contract be performed?
The contract is for delivery in Finland. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit Hilma Finland to access the full notice, required documents, and submission instructions provided by the contracting authority.
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