One Number Call Center Solution Services

Dept. of Social Svcs/Human Resources Administration

Published: Dec 28, 2021

Updated: Jun 20, 2026

Source: nyc_cityrecord

This tender has been awarded

Awarded to CONVERGEONE GOVERNMENT SOLUTIONS LLC — $13,637,199

Browse open Information & Communication Technology tenders in United States

About This Opportunity

United States contract award (ICT & digital): One Number Call Center. By Dept. Awarded to CONVERGEONE GOVERNMENT SOLUTIONS (USD 13.6M, Dec 2021).

This is a services contract in the information and communication technology and social protection sectors, with a focus on Disability. Located in United States, North America, this opportunity is open to firms and consortiums.

Published through NYC City Record, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.

Description

Through this procurement, DSS/HRA aims to replace our outdated systems, consolidate public facing numbers to leverage a common phone number and menu structure, implement directed dialogue technology to streamline access to critical information, and take advantage of new IVRS capabilities such as robo-calls and text messaging. In addition, DSS/HRA will implement a new work force optimization tool to ensure efficient management of the staff that support Infoline, the Agencys main call center, and the On Demand call center. These changes will simplify how the public will access the information they need about agency services and benefits, improve language and disability access, and provide flexible and current technology to support the Agencys evolving needs.

Agency: Dept. of Social Svcs/Human Resources Administration

Category: Services (other than human services)

Selection Method: Intergovernmental Purchase

PIN: 06922G0010001

Data provenance

This notice is sourced from NYC City Record and was originally published on December 28, 2021. Last refreshed 6 days ago. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Dept. of Social Svcs/Human Resources Administration

Dept. of Social Svcs/Human Resources Administration has issued 1,852 procurement notices on BidsFactory, including 2 currently open and 1,818 awarded contracts. Activity concentrates in Construction & Civil Works, Information & Communication Technology, and General Supplies & Services. All notices are published for United States. Notices are distributed via NYC City Record and NYC Open Data. Most recent publication: June 17, 2026.

Frequently asked questions about this tender

How much was the contract awarded for?

CONVERGEONE GOVERNMENT SOLUTIONS LLC was awarded the contract for $13,637,199. The figure reflects the value disclosed by the contracting authority in the award notice.

Where will the contract be performed?

The contract is for delivery in United States. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit NYC City Record to access the full notice, required documents, and submission instructions provided by the contracting authority.

Is this tender still open?

No — the contract has already been awarded to CONVERGEONE GOVERNMENT SOLUTIONS LLC. The award notice is archived on BidsFactory for transparency and market intelligence.

Who is the contracting authority?

This notice was issued by Dept. of Social Svcs/Human Resources Administration in United States. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.