Tenders/Operation of the ministry’s call center for one year

Operation of the ministry’s call center for one year

Ministry of Commerce and Industry

Published: Nov 1, 2026

Updated: Nov 1, 2026

About This Opportunity

This is a services contract in the information and communication technology sector, with a focus on IT support. Located in Oman, Middle East & North Africa, this opportunity is open to firms and consortiums.

Published through Oman Tender Board, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

This tender is for the operation of the ministry's call center for a duration of one year in Oman. The contracting authority is seeking experienced service providers to manage and operate its call center facilities. The scope of work typically includes handling incoming and outgoing calls, providing customer support, managing inquiries, responding to service requests, and potentially data entry or basic administrative tasks related to call handling. Bidders are expected to demonstrate a proven track record in call center management, possess the necessary infrastructure and technology, and employ qualified and trained personnel. Key evaluation criteria will include the proposed operational plan, service quality standards, staffing capabilities, technological solutions, security protocols, and the overall cost-effectiveness of the proposed service. The successful bidder will be responsible for ensuring efficient, professional, and responsive call center operations that meet the ministry's service level agreements and customer satisfaction objectives.

Data provenance

This notice is sourced from Oman Tender Board and was originally published on November 1, 2026. Last refreshed 5 days ago. Reference: 100836. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Ministry of Commerce and Industry

Ministry of Commerce and Industry has issued 83 procurement notices on BidsFactory, including 14 currently open and 0 awarded contracts. Activity concentrates in Information & Communication Technology, General Supplies & Services, and Construction & Civil Works. Tenders span 2 countries including Liberia and Oman. Notices are distributed via Oman Tender Board and PPCC Liberia. Most recent publication: November 3, 2026.

Frequently asked questions about this tender

Where will the contract be performed?

The contract is for delivery in Oman. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit Oman Tender Board to access the full notice, required documents, and submission instructions. Quote reference 100836 when communicating with the contracting authority.

Who is the contracting authority?

This notice was issued by Ministry of Commerce and Industry in Oman. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.