Oracle CX Maintenance Support Enhancement & Training

CEO - Commerce and Economic Opportunity

Published: Sep 16, 2026

Updated: Sep 16, 2026

Source: illinois_bidbuy

About This Opportunity

This is a services contract in the information and communication technology sector, with a focus on Software, Enterprise Systems and IT support. Located in United States, North America, this opportunity is open to firms and consortiums. Proposals must be submitted before September 17, 2026.

Published through Illinois BidBuy, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

This tender, issued by the Department of Commerce and Economic Opportunity (CEO) in the United States under bid solicitation number 27-420DCEO-TRDEI-B-54108, pertains to Oracle CX (Customer Experience) maintenance, support, enhancement, and training services. This procurement aims to ensure the optimal performance and utilization of Oracle's Customer Experience suite of software products. The scope of work typically includes technical support for the existing Oracle CX platform, software updates and patches, potential enhancements or customization services to meet evolving business needs, and comprehensive training programs for end-users and administrators. Vendors are expected to possess deep expertise in Oracle CX products, including relevant certifications and a proven track record of providing similar services to government agencies or large enterprises. The contract will likely involve service level agreements (SLAs) defining response times, resolution targets, and availability metrics. The CEO seeks to maintain and improve its customer relationship management capabilities through this essential service agreement.

Data provenance

This notice is sourced from Illinois BidBuy and was originally published on September 16, 2026. Last refreshed today. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About CEO - Commerce and Economic Opportunity

CEO - Commerce and Economic Opportunity has issued 14 procurement notices on BidsFactory, including 2 currently open and 0 awarded contracts. Activity concentrates in Trade & Commerce, Security, Defense & Justice, and Governance & Public Administration. All notices are published for United States. Notices are distributed via Illinois BidBuy. Most recent publication: September 16, 2026.

Frequently asked questions about this tender

When does this tender close?

The submission deadline is September 17, 2026. You have 1 day left to prepare and submit your proposal to the contracting authority.

Who is the contracting authority?

This notice was issued by CEO - Commerce and Economic Opportunity in United States. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in United States. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit Illinois BidBuy to access the full notice, required documents, and submission instructions provided by the contracting authority.