Out of Hours Call Handling

London Borough of Sutton

Published: Feb 17, 2026

Updated: Jun 18, 2026

Source: uk_contracts_finder

This tender has been awarded

Awarded to Foundever GB LTD (previously Sitel UK LTD) — £411,600

About This Opportunity

United Kingdom contract award (consulting): Out of Hours Call. By London Borough of Sutton. Awarded to Foundever GB LTD (previously Sitel (GBP 412K, Dec 2025).

This is a services contract in the Consulting sector. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums, with an estimated budget of GBP 411,600.

Published through UK Contracts Finder, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the Consulting sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.

Description

Contract to manage emergency out of hours calls (2 years + 1 + 1 - possible extensions). CPV: Telephone-answering services (79510000). Procedure: Direct award. Suitable for SMEs

Data provenance

This notice is sourced from UK Contracts Finder and was originally published on February 17, 2026. Last refreshed 7 days ago. Reference: LBSUT001-DN796544-64467850. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About London Borough of Sutton

London Borough of Sutton has issued 45 procurement notices on BidsFactory, including 7 currently open and 35 awarded contracts. Activity concentrates in Governance & Public Administration, Information & Communication Technology, and Construction & Civil Works. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service and UK Contracts Finder. Most recent publication: June 18, 2026.

Frequently asked questions about this tender

Who is the contracting authority?

This notice was issued by London Borough of Sutton in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Consulting sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

How much was the contract awarded for?

Foundever GB LTD (previously Sitel UK LTD) was awarded the contract for £411,600. The figure reflects the value disclosed by the contracting authority in the award notice.

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit UK Contracts Finder to access the full notice, required documents, and submission instructions. Quote reference LBSUT001-DN796544-64467850 when communicating with the contracting authority.

Is this tender still open?

No — the contract has already been awarded to Foundever GB LTD (previously Sitel UK LTD). The award notice is archived on BidsFactory for transparency and market intelligence.