Assault alarm system and associated equipment for the social area in the Region of Southern Denmark

The tender concerns a contract for an Assault Alarm System and associated equipment for the Region's staff and citizens, including installation, operation, and maintenance of Equipment and software. The Assault Alarm System is intended for approximately 1,750 employees with approximately 500 simultaneous users/employees spread across 20 locations (detailed information about the locations is provided in the tender conditions). With the upcoming Contract, the Customer wishes to procure a future-proof, integrated Assault Alarm System that will contribute to increasing staff safety. The Customer's intention with the procurement is to optimize and modernize citizen-focused care work at the centers and ensure a safe working environment for the staff. The Customer desires a solution that can alert staff to both actively and passively triggered alarms and emergency calls in connection with incidents, for example, when an employee or a citizen activates alarms and emergency calls. The solution is also expected to be able to alert staff to potentially imminent incidents such as atypical and potentially inappropriate behavior from citizens. The Assault Alarm System includes: • Staff security with assault alarm and colleague assistance for staff at the centers. • Resident emergency and service calls at the centers. • Positioning at room and zone level. • Securing of centers with automatically generated alarms when a resident passes building sections, external doors, and property boundaries. • App solution for smartphone and tablet (iOS/Android) for receiving alarms. • Maintenance and troubleshooting of Equipment and administration system. The requested Assault Alarm System thus includes all necessary and relevant equipment and infrastructure elements, as well as activities associated with the implementation, setup, and maintenance of the Equipment. The Assault Alarm System also includes the Customer's access to independently manage and configure the solution via a suitable administration module. The tenderer must offer installation at the following additional locations as options: • Annex House 24/7 • Annex Respite • Nymarksvej • Røjleskov • Egely • Lunden The Customer has decided not to divide the contract into subcontracts, as there is a certain functional overlap between the services covered by the contract. The Customer has therefore considered it most appropriate for the entire solution to be delivered under the same contract, as this will allow for integrated administration of the solution, supporting efficient workflows for the Customer. See the expected project timeline in the schedule in the tender material.