Oyster Cards Contact Handling Services

TRANSPORT FOR LONDON

Published: Feb 27, 2026

Updated: Jun 17, 2026

Source: uk_contracts_finder

This tender has been awarded

Awarded to Journeycall Limited — £11,500,000

About This Opportunity

Transport FOR London United Kingdom: Oyster Cards Contact Handling. Services contract awarded, consulting. Awarded to Journeycall Limited (GBP 11.5M, May 2025).

This is a services contract in the Consulting sector. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums, with an estimated budget of GBP 11.5 million.

Published through UK Contracts Finder, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the Consulting sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.

Description

Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Oyster Card scheme.. CPV: Telephone-answering services (79510000). Procedure: Call-off from a framework agreement

Data provenance

This notice is sourced from UK Contracts Finder and was originally published on February 27, 2026. Last refreshed 7 days ago. Reference: TfL 96841 A. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About TRANSPORT FOR LONDON

TRANSPORT FOR LONDON has issued 286 procurement notices on BidsFactory, including 77 currently open and 132 awarded contracts. Activity concentrates in Transport & Logistics, Governance & Public Administration, and Information & Communication Technology. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service and UK Contracts Finder. Most recent publication: June 18, 2026.

Frequently asked questions about this tender

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit UK Contracts Finder to access the full notice, required documents, and submission instructions. Quote reference TfL 96841 A when communicating with the contracting authority.

Is this tender still open?

No — the contract has already been awarded to Journeycall Limited. The award notice is archived on BidsFactory for transparency and market intelligence.

Who is the contracting authority?

This notice was issued by TRANSPORT FOR LONDON in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Consulting sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

How much was the contract awarded for?

Journeycall Limited was awarded the contract for £11,500,000. The figure reflects the value disclosed by the contracting authority in the award notice.