National telephone platform dedicated to vulnerable adults, victims of abuse

This tender seeks to establish a national telephone platform specifically designed to support vulnerable adults who are victims of abuse. The platform will serve as a crucial point of contact, offering confidential assistance, guidance, and referral services to individuals in need. The primary objective is to provide a safe and accessible channel for reporting abuse, seeking help, and obtaining information related to protection and support mechanisms. Key requirements are likely to include the establishment of a robust and reliable communication infrastructure, the recruitment and training of qualified personnel capable of handling sensitive calls with empathy and professionalism, and the development of protocols for managing different types of abuse and distress. The service will operate nationally, ensuring broad accessibility across the country. The scope of work may also encompass the integration with existing social services and legal aid networks to facilitate comprehensive support for victims. This initiative is vital for enhancing the protection of vulnerable populations and ensuring that victims of abuse have a dedicated resource to turn to in times of crisis. The platform's success will hinge on its ability to provide immediate, effective, and compassionate support, thereby contributing to the prevention of further harm and the promotion of well-being among those affected by maltreatment. Further details regarding specific technical specifications, operational hours, and performance indicators are expected to be outlined in the full tender documentation.

This is a services contract in the health and medical services, social protection and legal services sectors, with a focus on Social Work and Legal Aid. Located in France, Europe, this opportunity is open to firms and consortiums.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the health and medical services sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.