Concession award for the provision of public long-term home care services in the Municipality of Dolenjske Toplice

The subject of the public tender is the selection of a provider for the provision of a concession for public long-term home care services in the Municipality of Dolenjske Toplice. Long-term home care is organized and provided in a way that allows eligible persons equal availability, accessibility, reachability, and quality of long-term care services, as well as the right to independent and autonomous living. Long-term care services include: - assistance with basic daily activities: assistance with eating and drinking, assistance with personal hygiene, assistance with dressing and undressing, assistance with excretion and urination, assistance with mobility, assistance with preparing for sleep and rest, and other basic daily activities; - assistance with supportive daily activities: assistance with household chores, assistance with purchasing food and necessities, bringing, preparing, and serving meals, accompanying the user in connection with the provision of long-term care services, and other supportive activities; - healthcare related to basic daily activities: monitoring vital signs and other parameters, monitoring the user's health status, preparing, administering, and supervising medication intake, preventing pressure ulcers, and other healthcare services related to basic daily activities; - services to strengthen and maintain independence. The scope of direct provision of services to strengthen and maintain independence is up to 12 hours in Category 1, up to 24 hours in Category 2, up to 48 hours in Category 3, up to 30 hours in Category 4, and up to 24 hours annually in Category 5. An eligible person for long-term care services is a person who obtains the right to long-term care under Article 11 of the Long-Term Care Act with a legally binding decision from the competent entry point according to Article 38 of ZDOsk-1. One concession will be awarded in the public tender for the entire Municipality of Dolenjske Toplice. Long-term home care services are provided at the user's home. Providers of long-term home care services perform long-term home care to the extent that will result from the decisions of the competent social work center or from the individual care plans concluded on their basis for individual users. The scope of direct service provision for a specific user is determined based on the assessed level of eligibility and the individual care plan: Long-term care Category 1: 20 hours/month Long-term care Category 2: 40 hours/month, Long-term care Category 3: 60 hours/month, Long-term care Category 4: 80 hours/month, Long-term care Category 5: 110 hours/month. If the need for additional scope in terms of hours and days of service provision arises over time, the grantor and the concessionaire will agree on this by concluding an annex to the concession contract. The services are defined in more detail in the Decision on Long-Term Home Care in the area of Dolenjske Toplice, (Official Gazette e-obcina, No. 48/2025, published on 23. 12. 2025; hereinafter: the Decision) and the regulations listed below. The concessionaire must ensure telephone availability between 7:00 AM and 5:00 PM, every working day. The maximum permissible response time, which is the time from the user's notification by phone to the concessionaire to the concessionaire establishing contact with the user, is 48 hours. In accordance with the fifth paragraph of Article 46 of the Long-Term Care Act, the provider of long-term care ZZZS issues an invoice by the tenth day of the month for the payment of performed, recorded, and calculated long-term care services and other services from Article 32 of the Long-Term Care Act in the previous month.