Provision of Technical Assistance Services

This tender seeks the provision of technical assistance services, specifically categorized as "Assistência Informática 2024" (IT Assistance 2024). The contracting authority requires expert support to address its information technology needs throughout the year 2024. The scope of services is likely to be comprehensive, potentially including help desk support, network management, hardware and software maintenance, system administration, cybersecurity services, IT infrastructure development, and troubleshooting of IT-related issues. The objective is to ensure the smooth and efficient operation of the organization's IT systems, enhance data security, and provide timely technical support to users. Bidders are expected to demonstrate significant expertise in IT services, possess qualified personnel, and offer a high level of service delivery. The tender documents will specify the detailed requirements, service level agreements (SLAs), response times, and performance metrics. This procurement is crucial for maintaining the technological backbone of the organization and supporting its overall operational objectives.

This is a services contract in the information and communication technology, security and defense and general supplies sectors. Located in Portugal, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 4,800.

Published through base_gov_pt, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.