Provision of citizen service through a Multi-channel Service Center, including humanized voice and text support in digital media, automated services integrated with government systems and services, physical, technological, and telephony infrastructure, as well as all necessary resources for the planning, implementation, operation, management, monitoring, and evolution of the solution aimed at meeting the policies, programs, and actions of the MEC (Ministry of Education).

This tender seeks a comprehensive citizen service solution through a Multi-channel Service Center. The service must provide humanized support via voice and text across various digital platforms. It should also integrate automated services with existing government systems and services. The scope includes the necessary physical, technological, and telephony infrastructure. The contractor will be responsible for the entire lifecycle of the solution, including planning, implementation, operation, management, monitoring, and continuous evolution. The ultimate goal is to support the policies, programs, and actions of the Ministry of Education (MEC). The contracting authority is the Ministry of Education (MINISTERIO DA EDUCACAO), located in Brasília, Federal District. The procurement process will involve an electronic bidding modality. Bidders are advised to consult the provided link for clarifications and to address any challenges related to the tender documents. This initiative aims to improve citizen access to information and services provided by the MEC.

This is a works contract in the information and communication technology, media and communication and legal services sectors. Located in Brazil, Latin America, this opportunity is open to firms and consortiums, with an estimated budget of BRL 89.4 million.

Published through Brazil PNCP, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for civil works in the information and communication technology sector. Works contracts of this nature generally require demonstrated experience in similar infrastructure projects, adequate equipment and technical personnel, and financial capacity including bank guarantees. This contract has already been awarded. The information is published for transparency and market intelligence purposes.