Provision of Professional Training Services, Certified Modular Training, under Operation No. PESSOAS-FSE+-01125900, for UFCD 3391 - Customer Information.

This tender concerns the provision of professional training services, specifically certified modular training, under the framework of Operation No. PESSOAS-FSE+-01125900. The training will focus on UFCD 3391, which is titled 'Customer Information'.

The objective is to contract a service provider capable of delivering high-quality training that equips participants with essential knowledge and skills related to customer information management. This includes understanding customer needs, effective communication strategies, handling inquiries, providing accurate information, and potentially addressing customer complaints or feedback. The training is expected to adhere to the standards set by the European Social Fund Plus (FSE+) program, as indicated by the operation number.

Key requirements for the service provider likely include demonstrable experience in delivering vocational and modular training, a qualified team of instructors with expertise in the subject matter, and the capacity to manage training logistics. The curriculum for UFCD 3391 must be comprehensive and aligned with current best practices in customer service and information provision. The contracting entity seeks a partner who can ensure the effective transfer of knowledge and skills, contributing to the professional development of the target audience. Further details regarding the scope of work, duration, expected number of participants, and evaluation criteria will be provided in the full tender documentation. This initiative aims to enhance the employability and professional capabilities within the relevant sector through targeted and certified training programs.

This is a consulting contract in the education and training, transport and logistics and Youth sectors, with a focus on Vocational Training, Curriculum and Logistics. Located in Portugal, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 625.

Published through base_gov_pt, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for consulting in the education and training sector. Consulting assignments are typically evaluated with a strong emphasis on the technical proposal, including the methodology and qualifications of key experts. Shortlisted firms may be invited to submit financial proposals in a second stage. This contract has already been awarded. The information is published for transparency and market intelligence purposes.