Customer relations center services for ANS products and services.
About This Opportunity
This is a services contract in the general supplies sector. Located in France, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 16.5 million.
Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the general supplies sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Auto-translated from FrenchThe public contract concerns the provision of customer relations center services for all products and services of the Agence du Numérique en Santé (ANS). It covers, in particular: operational management of the activity, multichannel handling and processing of customer requests, initial and continuous training of the contractor's operational teams, including updating and consolidating educational materials. The details of the services are defined in the Technical Specifications Document (CCTP) and its annexes.
Data provenance
This notice is sourced from TED - Tenders Electronic Daily (EU) and was originally published on June 8, 2026. Last refreshed 83 days ago. Original language: French. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Agence du Numérique en Santé
Agence du Numérique en Santé has issued 6 procurement notices on BidsFactory, including 1 currently open and 3 awarded contracts. Activity concentrates in Information & Communication Technology, General Supplies & Services, and Health & Medical. All notices are published for France. Notices are distributed via TED - Tenders Electronic Daily (EU). Most recent publication: June 8, 2026.
Frequently asked questions about this tender
Is this tender still open?
No — the contract has already been awarded to KONECTA. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by Agence du Numérique en Santé in France. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the General Supplies & Services sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
How much was the contract awarded for?
KONECTA was awarded the contract for €20,000,000. The figure reflects the value disclosed by the contracting authority in the award notice.
Where will the contract be performed?
The contract is for delivery in France. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit TED - Tenders Electronic Daily (EU) to access the full notice, required documents, and submission instructions provided by the contracting authority.
Find tenders like this automatically
Set up alerts and filters that match your business — never miss a relevant opportunity again.