Open Procedure Above Community Threshold Pursuant to Art. 71 of Legislative Decree 36/2023, Divided into Two Lots with Joint Awarding, for the Contract of the Maintenance Operations Center Management Service of the Municipality of Reggio Emilia (Call Center, Data Collection, and Processing Service) and for the Telephone Booking Service for the Issuance of Civil Status Documents – Participation Reserved Pursuant to Art. 61 of Legislative Decree 36/2023 – CUI S00145920351202400037 (Lot 1)

This tender, CIG B857128F30, is an open procedure for the Municipality of Reggio Emilia, divided into two lots with a joint award. It concerns the management of the municipal maintenance operations center, including call center, data collection, and processing services. It also covers a telephone booking service for the issuance of civil status documents. Participation is reserved as per Article 61 of Legislative Decree 36/2023. The CPV code is for telephone operator services. The estimated value is EUR 522,718.20, and the awarded value to "MOUSE SOCIETA' COOPERATIVA SOCIALE" was EUR 225,122.73. The location is Reggio nell'Emilia. This service contract aims to streamline municipal operations by centralizing maintenance requests and facilitating citizen access to civil status documents through efficient call center and booking systems.

This is a services contract in the information and communication technology, urban development and housing and Monitoring Evaluation sectors, with a focus on Telecommunications, Municipal Services and Data Collection. Located in Italy, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 522,718.

Published through ANAC (Italy), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.