Tenders/Provision of a Case Management and Reporting Solution and Related Services

Provision of a Case Management and Reporting Solution and Related Services

Fiosrú - Office of the Police Ombudsman

Published: Nov 4, 2026

Updated: Nov 4, 2026

Source: eTenders - Ireland Public Procurement

About This Opportunity

This is a consulting contract in the information and communication technology sector, with a focus on Software. Located in Ireland, Europe, this opportunity is open to firms and consortiums.

Published through eTenders - Ireland Public Procurement, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for consulting in the information and communication technology sector. Consulting assignments are typically evaluated with a strong emphasis on the technical proposal, including the methodology and qualifications of key experts. Shortlisted firms may be invited to submit financial proposals in a second stage. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

The focus for the procurement is on the delivery of a solution (referred to as CMS or Case Management System) based on a pre-existing platform/solution that is capable of being readily configured to meet the specific needs of Fiosrú , which will replace the existing systems to provide Fiosrú with a modern platform that not only supports the management of cases but also strengthens the organisation's ability to meet its strategic priorities of dealing with complaints in a timely, efficient and effective manner and promoting confidence in the process for resolving complaints and in investigations. The Case Management System will allow for the generation of key, accurate reports that will inform the organisation of its efficiency but also will identify trends and patterns in complaint types.

Data provenance

This notice is sourced from eTenders - Ireland Public Procurement and was originally published on November 4, 2026. Last refreshed today. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Fiosrú - Office of the Police Ombudsman

Fiosrú - Office of the Police Ombudsman has issued 23 procurement notices on BidsFactory, including 2 currently open and 20 awarded contracts. Activity concentrates in Information & Communication Technology, General Supplies & Services, and Transport & Logistics. All notices are published for Ireland. Notices are distributed via ireland_etenders_csv, eTenders - Ireland Public Procurement, and TED - Tenders Electronic Daily (EU). Most recent publication: November 4, 2026.

Frequently asked questions about this tender

Where will the contract be performed?

The contract is for delivery in Ireland. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit eTenders - Ireland Public Procurement to access the full notice, required documents, and submission instructions provided by the contracting authority.

Who is the contracting authority?

This notice was issued by Fiosrú - Office of the Police Ombudsman in Ireland. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Consulting contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.