Provision Of Contact Centre Services Including Associated Software Solutions
About This Opportunity
Ireland contract award (ICT & digital): Provision Of Contact Centre Services Including Associated Software. By National Transport Authority. Awarded to |.
This is a services contract in the information and communication technology sector, with a focus on Software. Located in Ireland, Europe, this opportunity is open to firms and consortiums.
Published through ireland_etenders_csv, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Spend Category: Managed Services. Procedure: Competitive Procedure With Negotiation. Competition Type: Bespoke. Threshold: OJEU. Duration: 60 months. Bids received: 5.
Data provenance
This notice is sourced from ireland_etenders_csv and was originally published on December 11, 2020. Last refreshed 2 days ago. Reference: 181293. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About National Transport Authority
National Transport Authority has issued 291 procurement notices on BidsFactory, including 2 currently open and 284 awarded contracts. Activity concentrates in Transport & Logistics, Information & Communication Technology, and General Supplies & Services. All notices are published for Ireland. Notices are distributed via ireland_etenders_csv. Most recent publication: December 2, 2025.
Frequently asked questions about this tender
How much was the contract awarded for?
| Capita Customer Solutions Limited was awarded the contract for €42,000,000. The figure reflects the value disclosed by the contracting authority in the award notice.
Where will the contract be performed?
The contract is for delivery in Ireland. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit ireland_etenders_csv to access the full notice, required documents, and submission instructions. Quote reference 181293 when communicating with the contracting authority.
Is this tender still open?
No — the contract has already been awarded to | Capita Customer Solutions Limited. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by National Transport Authority in Ireland. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
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