Tenders/Provision of Contact Centre Services to the Legal Aid Agency

Provision of Contact Centre Services to the Legal Aid Agency

Legal Aid Agency
Published: Jul 16, 2026
Updated: Jul 16, 2026
Source: uk_fts

About This Opportunity

This is a services contract in the legal services sector, with a focus on Legal Aid. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums, with an estimated budget of GBP 24.4 million.

Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the legal services sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This is an advance notice — the formal tender is expected to be published shortly. Interested parties can use this time to prepare documentation and identify potential partners.

Description

The Legal Aid Agency (“LAA”) is inviting Tenders from Lot 1 (Citizen Experience) of Outsourced Services Framework (RM6295) for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS). The DSCC service manages the logging, identification and deployment of defence solicitors to provide free legal advice to clients detained in police custody in England and Wales. The CLAOS is a call centre service that assesses whether a client's legal issue is in scope of legal aid and whether they are financially eligible. If they are eligible, it refers the client to specialist advice provided through legal aid or, if not, directs clients to alternative sources of help and assistance.

Data provenance

This notice is sourced from UK FTS - Find a Tender Service and was originally published on July 16, 2026. Last refreshed today. Reference: 067433-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Legal Aid Agency

Legal Aid Agency has issued 7 procurement notices on BidsFactory, including 2 currently open and 0 awarded contracts. Activity concentrates in Law & Legal Services, Governance & Public Administration, and Security, Defense & Justice. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service. Most recent publication: July 16, 2026.

Frequently asked questions about this tender

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 067433-2026 when communicating with the contracting authority.

Who is the contracting authority?

This notice was issued by Legal Aid Agency in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Law & Legal Services sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

What is the estimated budget?

The estimated contract value is £24,400,000 - £24,400,000. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.

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Key Details

Estimated Budget
£24,400,000 - £24,400,000
Contract Type
Services
Eligibility
Firms / Consortiums
Language
English
Reference
067433-2026

Source

uk_fts
uk_fts
Official Source

Contracting Authority

Legal Aid Agency
🇬🇧United Kingdom

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