Provision of flexible Benefits Administration Services and Platform

Ofcom

Published: Jul 22, 2026

Updated: Jul 22, 2026

Source: uk_fts

About This Opportunity

This is a services contract in the finance and banking and information and communication technology sectors, with a focus on Cloud Services, Taxation, IT support and Pensions. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums, with an estimated budget of GBP 420,000.

Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the finance and banking sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This is an advance notice — the formal tender is expected to be published shortly. Interested parties can use this time to prepare documentation and identify potential partners.

Description

Ofcom has a requirement for the provision of an end-to-end flexible benefits administration service for up to five years from July 2027. As a minimum, the service must deliver the following: 1. SCHEME ADMINISTRATION • Management of annual and open enrolment processes. Annual enrolment window currently held in November for benefits effective 1 January • Management of in year enrolment for new starters and life events • Timely and accurate monthly payroll deduction reporting in the agreed format in accordance with monthly processing timelines • Timely and accurate monthly provider reporting of colleagues in the agreed format to benefit providers in order to provide a seamless service to colleagues for onward enrolment in relevant benefits at the correct choice level • Communications functionality to inform colleagues on key process issues such as enrolment process • 1st line query management from colleagues and Ofcom Team within pre-agreed SLA • Build Benefit changes as and when required • Communications with members regarding workflow of benefit choices • Confirmation communication of benefit choices when confirmed • Management of pension re-enrolment on a three yearly cycle 2. PLATFORM • Maintenance of online benefit platform and all information held on it • Helpdesk functionality and for registration and access issues on benefit platform if not SSO • Cloud platform to enable colleagues select their benefits, and to find out information on each benefit • Ofcom would want to understand platform capability in modelling cost effect of benefits selected including whether tax and NI implications can be shown • Provide online Total Reward Statements • Single Sign On capability • Technical specification in line with Ofcom Security Requirements • Ability for the platform to act as a single, central engagement hub for all Ofcom benefits and wellbeing offerings. 3. CUSTOMER SERVICES • Responsive and proficient support service, with access to email / web queries and telephone helpdesk if required • Supplier invests in maintaining a strong and effective partnership with Ofcom, with positive attitude to ensuring exemplary service • Proactive • Access to benefit reporting, detailed MI and analytics for Ofcom

Data provenance

This notice is sourced from UK FTS - Find a Tender Service and was originally published on July 22, 2026. Last refreshed today. Reference: 069248-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Ofcom

Ofcom has issued 60 procurement notices on BidsFactory, including 1 currently open and 53 awarded contracts. Activity concentrates in Information & Communication Technology, Consulting, and Governance & Public Administration. All notices are published for United Kingdom. Notices are distributed via UK Contracts Finder and UK FTS - Find a Tender Service. Most recent publication: July 22, 2026.

Frequently asked questions about this tender

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 069248-2026 when communicating with the contracting authority.

Who is the contracting authority?

This notice was issued by Ofcom in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Finance & Banking sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

What is the estimated budget?

The estimated contract value is £420,000 - £420,000. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.