PROVISION OF GSM AND GATEWAY SERVICES FOR THE UNITED NATIONS OFFICE AT NAIROBI (UNON)
About This Opportunity
UN Secretariat - Request for EOI
This is a services contract in the environment and climate, construction and civil works, security and defense, information and communication technology and media and communication sectors. Located in Kenya, Africa, this opportunity is open to firms and consortiums. Proposals must be submitted before August 11, 2026.
Published through UNGM - United Nations Global Marketplace, part of the United Nations system, which follows UN procurement standards. UN-funded opportunities are typically open to vendors registered in the UN Global Marketplace for services in the environment and climate sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.
Description
Agency: UN Secretariat | Reference: EOIUNON24585 | Type: Request for EOI
The United Nations Office at Nairobi (UNON) invites suitably qualified firms to submit their Expression of Interest (EOI) to participate in the upcoming competitive bidding exercise for the provision of GSM and Gateway Services for the United Nations Office at Nairobi (UNON).
The United Nations Office at Nairobi (UNON) intends to establish a long-term contract for the provision of comprehensive, secure, reliable, scalable and cost-effective GSM and Gateway Services to support the communication requirements of the United Nations Office at Nairobi (UNON), the United Nations Environment Programme (UNEP), the United Nations Human Settlements Programme (UN-Habitat) and other United Nations entities served by UNON.
The services are intended to support more than 5,000 personnel through reliable national and international mobile communication services, gateway connectivity, centralized billing and reporting, technical support, and continuous service improvement.
Purpose of the Requirement:
The objective of this requirement is to ensure the continuous availability of secure, reliable, scalable, and cost-effective GSM and Gateway Services that:
• Provide uninterrupted mobile voice, SMS, data, and gateway communication services to support UNON operations within Kenya and internationally;
• Ensure extensive national GSM network coverage and reliable international roaming services to facilitate seamless communication for UN personnel on official duty;
• Support secure, resilient, and high-availability communication services for mission-critical business operations and business continuity requirements;
• Enhance organizational productivity through flexible, scalable, and innovative communication solutions that respond to evolving operational needs;
• Strengthen the safety and security of United Nations personnel by providing dependable communication services and appropriate safeguards against unauthorized usage; and
• Provide comprehensive technical support, centralized account management, billing, reporting, and continuous service improvement throughout the contract period.
Indicative Scope of Services:
The selected service provider will be required to provide comprehensive GSM and Gateway Services, including but not limited to:
• Provision, activation, management, and support of enterprise GSM voice, SMS, and mobile data services for UNON corporate users;
• Provision of extensive national GSM network coverage and international roaming services supported by established global roaming partnerships;
• Provision, installation, configuration, commissioning, and maintenance of E1/SIP gateway connectivity and integration with UNON's Unified Communications infrastructure;
• Provision of flexible corporate communication packages, centralized account administration, and class-of-service management to support varying user requirements;
• Provision of detailed monthly billing, online account management, usage monitoring, reporting, and billing analytics for corporate GSM services;
• Provision of 24/7 Network Operations Centre (NOC), technical support, incident management, service monitoring, and escalation services;
• Provision of SIM card lifecycle management, including activation, suspension, replacement, and restoration of services;
• Implementation of appropriate security measures to safeguard GSM services against unauthorized use, fraudulent activities, and premium-rate service abuse;
• Technical implementation, commissioning, testing, user support, and knowledge transfer to UNON technical personnel; and
• Preventive, corrective, and operational support services, together with continuous service improvement and technology upgrades throughout the contract duration.
Purpose of the REOI:
This Request for Expression of Interest (REOI) is issued solely to identify vendors with the operational capability, technical expertise, and relevant experience to provide GSM and Gateway Services of the nature described above.
It is not a solicitation, does not involve the evaluation of pricing or detailed technical proposals, and does not constitute a commitment by UNON to issue a subsequent tender or award a contract.
Interested vendors will be requested to complete the accompanying Self-Declaration Form to demonstrate that they possess the minimum qualifications and capability necessary to perform the anticipated services.
The information provided will assist UNON in identifying vendors that may be invited to participate in the subsequent Request for Proposal (RFP).
Please refer to the assessment criteria contained in the Self-Declaration Form.
The contract resulting from the anticipated tendering exercise is expected to be awarded for an initial period of three (3) years, with the option to extend for up to an additional two (2) years, subject to satisfactory performance and the operational requirements of the United Nations.
Specific Requirements/Information
IMPORTANT:
Please note that this REOI is not an invita
CONTACT:
• Email: odongol@un.org
Data provenance
This notice is sourced from UNGM - United Nations Global Marketplace and was originally published on July 28, 2026. Last refreshed today. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About UN Secretariat
UN Secretariat has issued 481 procurement notices on BidsFactory, including 47 currently open and 0 awarded contracts. Activity concentrates in General Supplies & Services, Construction & Civil Works, and Architecture & Engineering Services. Tenders span 10 countries including Senegal, Chile, and Mozambique. Notices are distributed via UNGM - United Nations Global Marketplace. Most recent publication: August 5, 2026.
Frequently asked questions about this tender
Who is the contracting authority?
This notice was issued by UN Secretariat in Kenya. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Environment & Climate sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
Where will the contract be performed?
The contract is for delivery in Kenya. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit UNGM - United Nations Global Marketplace to access the full notice, required documents, and submission instructions provided by the contracting authority.
When does this tender close?
The submission deadline is August 11, 2026. You have 5 days left to prepare and submit your proposal to the contracting authority.
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