Tenders/Provision of Independent Health Complaints Advocacy Service

Provision of Independent Health Complaints Advocacy Service

London Borough of Brent

Published: Oct 23, 2026

Updated: Oct 23, 2026

About This Opportunity

This is a services contract in the health and medical services and social protection sectors, with a focus on Primary Healthcare and Hospitals. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums.

Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the health and medical services sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

This tender is for the provision of Independent Health Complaints Advocacy Service (IHCAS). The IHCAS empowers and supports clients, their family, carer or representative to go through the complaints procedures for complaint or grievance related to any aspect of care or treatment they received from NHS funded services and to assist them in finding a resolution. The service will also support clients’ complaints concerning health and social care services. The service will support the client through the appropriate complaints processes of the service they accessed. The key aspect of the role of the service is the focus on empowering and supporting clients, their family, carer or representative. Contract Start Date: 1 April 2027 Contract End Date: 31 March 2030 Possible Extension up to 2 years

Data provenance

This notice is sourced from UK FTS - Find a Tender Service and was originally published on October 23, 2026. Last refreshed today. Reference: 100678-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About London Borough of Brent

London Borough of Brent has issued 80 procurement notices on BidsFactory, including 7 currently open and 35 awarded contracts. Activity concentrates in Governance & Public Administration, Health & Medical, and Information & Communication Technology. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service and UK Contracts Finder. Most recent publication: October 23, 2026.

Frequently asked questions about this tender

Who is the contracting authority?

This notice was issued by London Borough of Brent in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Health & Medical sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 100678-2026 when communicating with the contracting authority.