Tenders/Provision of out of hours customer call centre services.

Provision of out of hours customer call centre services.

Connexus Homes Limited

Published: Oct 12, 2026

Updated: Oct 12, 2026

About This Opportunity

This is a services contract in the finance and banking and urban development and housing sectors, with a focus on Banking and Housing. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums.

Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the finance and banking sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Connexus is undertaking this tender exercise to secure a high quality, reliable and customer focused out of hours emergency repairs call handling service for its customers. The service is required to ensure that customers can access timely support outside of Connexus’ normal working hours, including evenings, weekends, bank holidays and other closure periods. Connexus is seeking to appoint a supplier with proven experience of delivering out of hours services within the UK social housing sector, capable of managing calls professionally, sensitively and in line with agreed Connexus protocols. The appointed supplier will be expected to accurately assess the nature and urgency of each contact, provide clear advice to customers, record information appropriately, and where required, escalate or dispatch emergency repairs to Connexus’ nominated contractors or internal teams. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Craven-Arms:-Customer-services./2NG98Y3SAY To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/2NG98Y3SAY

Data provenance

This notice is sourced from UK FTS - Find a Tender Service and was originally published on October 12, 2026. Last refreshed today. Reference: 096246-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Connexus Homes Limited

Connexus Homes Limited has issued 28 procurement notices on BidsFactory, including 1 currently open and 21 awarded contracts. Activity concentrates in Governance & Public Administration, Finance & Banking, and Urban Development & Housing. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service. Most recent publication: October 12, 2026.

Frequently asked questions about this tender

Who is the contracting authority?

This notice was issued by Connexus Homes Limited in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Finance & Banking sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 096246-2026 when communicating with the contracting authority.