Tenders/Provision of Out of Hours (Non-Emergency) Call Answering Services for Kildare County Council

Provision of Out of Hours (Non-Emergency) Call Answering Services for Kildare County Council

Kildare County Council_385

Published: Oct 23, 2026

Updated: Oct 23, 2026

Source: eTenders - Ireland Public Procurement

About This Opportunity

This is a services contract in the general supplies sector, with a focus on Security Services. Located in Ireland, Europe, this opportunity is open to firms and consortiums.

Published through eTenders - Ireland Public Procurement, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the general supplies sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

In summary, the Services comprise of the provision of an Out of Hours, (Non-Emergency) call answering service. During normal working hours the local authority receives large volumes of calls relating to the services they provide. Generally, there is an acceptance by members of the public that normal day to day enquires relating to Local Authority Services can only be made during normal office hours. Outside of normal office hours there are occasions when members of the public need to urgently contact a Local Authority for a variety of reasons. This call for Tender seeks a service provider that will answer, and process calls that occur out of hours for Kildare County Council. In relation to Appendix 3A - The FSR applies to contracts with a value equal to or above €250m which would require Appendix 3A to be completed. Appendix 3A is not required to be completed in this instance. Please ensure you ASSOCIATE your company with this competition in order to seek and receive clarifications. Tenderers must upload their submissions in a zipped file format.

Data provenance

This notice is sourced from eTenders - Ireland Public Procurement and was originally published on October 23, 2026. Last refreshed today. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Kildare County Council_385

Kildare County Council_385 has issued 89 procurement notices on BidsFactory, including 18 currently open and 23 awarded contracts. Activity concentrates in Construction & Civil Works, Architecture & Engineering Services, and Urban Development & Housing. All notices are published for Ireland. Notices are distributed via eTenders - Ireland Public Procurement and TED - Tenders Electronic Daily (EU). Most recent publication: October 23, 2026.

Frequently asked questions about this tender

Where will the contract be performed?

The contract is for delivery in Ireland. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit eTenders - Ireland Public Procurement to access the full notice, required documents, and submission instructions provided by the contracting authority.

Who is the contracting authority?

This notice was issued by Kildare County Council_385 in Ireland. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the General Supplies & Services sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.