Information system RIS - Contract extension

This tender concerns the extension of the contract for the Council Information System (RIS). The core objective is to ensure the continued support and functionality of the existing RIS product suite by aligning it with future releases and certifications. This includes essential support for migration activities related to system upgrades. The scope of work encompasses both technical and functional aspects. Technical tasks involve the creation or revision of packages, procedures, and functions, partitioning, indexing, tuning, and troubleshooting. Functional tasks will also be required. The contractor must possess qualifications in the technologies currently employed within the RIS system. Furthermore, the contract mandates specific services for the RIS system, including restoring operational readiness for system components still under warranty due to ongoing development or customization. This also covers the provision of new software versions, hotline support, on-site services or remote maintenance access facilitated by it@M, modification and setup of system components, documentation, and comprehensive support for various testing phases (functional, developer, integration, system, and bug fixing). The contractor will also be responsible for establishing and maintaining an interface to the electronic file (eAkte) and providing the manufacturer-managed JIRA ticketing system. Optional licenses for the RIS system are also included, covering various user roles and publication services for intranet and internet. Additionally, the tender specifies requirements for the Documentum software within the RIS system, including the permanent licensing of standard software and ongoing maintenance and support for existing and future Documentum licenses (Platform, Webtop).

This is a services contract in the information and communication technology sector, with a focus on Software and IT support. Located in Germany, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 3.9 million.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.