Reinstatement Services

IMPORTANT: Please read this section before deciding whether you wish to register for this event. This section provides you with information regarding the scope of this procurement and details some of the key requirements that a successful applicant MUST be able to deliver. Thames Water is seeking to appoint qualified suppliers to deliver comprehensive reinstatement services across its clean water network asset base. Following operational interventions including reactive repairs, planned maintenance, mains renewals, and meter installations, the successful suppliers will assume responsibility for restoring all disrupted highways, footways, and private verges. The scope demands end-to-end workflow execution, spanning initial site assessment, backfilling, sub-base preparation, and final surface courses, alongside seamless integration with the utility's digital management systems. All operations must comply with the New Roads and Street Works Act 1991 (NRSWA) and local highway authority specifications. Suppliers must demonstrate robust capabilities in dynamic street works permitting to eliminate Section 74 overstay charges. Thames Water is seeking to appoint experienced reinstatement suppliers to deliver safe, compliant, efficient and customer-focused reinstatement services across its three operational regions. The objective of this procurement is to establish a high-performing reinstatement service that minimises time on the highway, improves customer and stakeholder experience, enhances compliance with streetworks legislation and delivers consistently high-quality reinstatements. Thames Water is seeking suppliers who can work collaboratively to drive operational efficiency, improve planning and coordination, reduce defects and support the achievement of industry-leading performance standards. As a minimum, in order to be considered for this framework, suppliers will need to have a point of presence within the Thames Water region, ideally in the operational areas they are interested in bidding for. Further, suppliers will be expected to integrate with Thames Water's technology in managing the lifecycle of each reinstatement job and providing near real time management information. There will also be an expectation of work occurring across weekends. Thames Water reserves the right to refine the award criteria. Please note that that deadline for asking for access to the PSQ & submitting of the PSQ is 25 November 2026 at 12 noon. Reinstatement is repairing or returning a road surface back to a compliant state after an excavation to repair, maintain or put in place a Thames Water asset. Approximately 35% of our reinstatements take place in North London. The awarded supplier will be responsible for all reinstatements in the region across all work-streams including but not limited to: - Repair and maintenance; - Developer services; - Metering; - Capital delivery projects; - Waste network; - Customer side leakage The awarded supplier will be responsible for providing the end to end reinstatement services, compliant to Specification for Reinstatement of Openings in Highways (SROH), in North London (material, labour, plant) including but not limited to planning of work allocation, reporting, governance and systems: - muck away is removed; - fine material and backfill is placed in the hole and compacted compliant to specification and standards; - white works team responsible for replacement of concrete, paving slabs and kerbs; - black works team lay asphalt and paint lines compliant to specifications and left to cure; - signs, lighting and guarding cleared and jet wash if necessary. Reinstatement is repairing or returning a road surface back to a compliant state after an excavation to repair, maintain or put in place a Thames Water asset. Approximately 30% of our reinstatements take place in South London. The awarded supplier will be responsible for all reinstatements in the region across all work-streams including but not limited to: - Repair and maintenance; - Developer services; - Metering; - Capital delivery projects; - Waste network; - Customer side leakage The awarded supplier will be responsible for providing the end to end reinstatement services, compliant to Specification for Reinstatement of Openings in Highways (SROH), in South London (material, labour, plant) including but not limited to planning of work allocation, reporting, governance and systems: - muck away is removed; - fine material and backfill is placed in the hole and compacted compliant to specification and standards; - white works team responsible for replacement of concrete, paving slabs and kerbs; - black works team lay asphalt and paint lines compliant to specifications and left to cure; - signs, lighting and guarding cleared and jet wash if necessary. Reinstatement is repairing or returning a road surface back to a compliant state after an excavation to repair, maintain or put in place a Thames Water asset. Approximately 35% of our re