Report Fraud ITSM Replacement

The Mayor and Commonalty and Citizens of the City of London

Published: Sep 1, 2026

Updated: Sep 1, 2026

Source: uk_fts

About This Opportunity

This is a consulting contract in the information and communication technology sector, with a focus on Cloud Services. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums, with an estimated budget of GBP 240,000.

Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for consulting in the information and communication technology sector. Consulting assignments are typically evaluated with a strong emphasis on the technical proposal, including the methodology and qualifications of key experts. Shortlisted firms may be invited to submit financial proposals in a second stage. This is an advance notice — the formal tender is expected to be published shortly. Interested parties can use this time to prepare documentation and identify potential partners.

Description

Report Fraud is a national service operated by CoLP. The service requires a modern IT Service Management (ITSM) capability to support its operational, technical, support and delivery management needs. The purpose of this PME is to understand the market’s capability to provide an ITSM solution suitable for Report Fraud’s environment, including the associated services required to implement, configure, integrate, migrate to, train users on, hand over and support the solution. Report Fraud is seeking market insight on solutions that are predominantly commercial off-the-shelf (COTS), SaaS-based or otherwise standard product offerings, configured to meet Report Fraud’s needs without unnecessary bespoke development. Suppliers are invited to explain where their solution can meet requirements through standard configuration, where optional modules or integrations may be required, and where customisation would be needed. The future ITSM capability is expected to support core service management processes and operational reporting, while recognising the secure, regulated and nationally distributed nature of the Report Fraud service. CoLP is also considering how the Report Fraud ITSM requirement may align with the wider City of London Corporation ITSM procurement and future enterprise service management direction. The output from this PME may therefore in-form a Report Fraud-specific procurement route, feed into the wider Corporation ITSM procurement, or support a combined / aligned approach, subject to further internal review and procurement advice. The total value is figure is currently intended to cover the implementation, licences and operation of the potential interim solution only. It excludes the longer-term ITSM replacement and the eventual transition into the Corporation’s future ITSM solution. Please note this is an indicative figure only, and we are at the early stages of this process. As reqquirements are gathered, we will have a better idea on the total value depending on what's including within scope. The contract start, duration and end dates are yet to be established. These dates are indicative.

Data provenance

This notice is sourced from UK FTS - Find a Tender Service and was originally published on September 1, 2026. Last refreshed today. Reference: 082800-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About The Mayor and Commonalty and Citizens of the City of London

The Mayor and Commonalty and Citizens of the City of London has issued 344 procurement notices on BidsFactory, including 12 currently open and 221 awarded contracts. Activity concentrates in Governance & Public Administration, Construction & Civil Works, and Information & Communication Technology. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service and UK Contracts Finder. Most recent publication: September 1, 2026.

Frequently asked questions about this tender

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 082800-2026 when communicating with the contracting authority.

Who is the contracting authority?

This notice was issued by The Mayor and Commonalty and Citizens of the City of London in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Consulting contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

What is the estimated budget?

The estimated contract value is £240,000 - £240,000. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.