Request for Proposal (RFP) for AI-Enabled IT Ticketing & Service Management System
About This Opportunity
This is a consulting contract in the information and communication technology sector, with a focus on artificial intelligence. Located in Oman, Middle East & North Africa, this opportunity is open to firms and consortiums. Proposals must be submitted before July 27, 2026.
Published through Oman Tender Board, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for consulting in the information and communication technology sector. Consulting assignments are typically evaluated with a strong emphasis on the technical proposal, including the methodology and qualifications of key experts. Shortlisted firms may be invited to submit financial proposals in a second stage. Interested parties should review the full documentation on the original source before submitting their proposal.
Description
This Request for Proposal (RFP) from Oman seeks a comprehensive solution for an AI-Enabled IT Ticketing & Service Management System. The contracting authority is likely a major government agency or large public sector organization in Oman seeking to modernize its IT support operations. The objective is to implement a sophisticated system that leverages Artificial Intelligence to streamline IT helpdesk functions, automate ticket resolution, manage IT assets, and improve overall service delivery. Key requirements will include robust ticketing capabilities, incident and problem management, change management, service level agreement (SLA) tracking, a self-service portal, and advanced reporting and analytics. The AI component is crucial, implying a need for features like intelligent ticket routing, predictive issue identification, automated response generation, and knowledge base enhancement. Bidders must demonstrate their system's capabilities, AI integration, scalability, security features, implementation methodology, training provisions, and ongoing support services. Evaluation will heavily weigh the proposed system's technological sophistication, AI capabilities, vendor experience, and total cost of ownership.
Data provenance
This notice is sourced from Oman Tender Board and was originally published on June 28, 2026. Last refreshed today. Reference: 93123. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Tax Authority
Tax Authority has issued 11 procurement notices on BidsFactory, including 4 currently open and 0 awarded contracts. Activity concentrates in Information & Communication Technology, General Supplies & Services, and Architecture & Engineering Services. All notices are published for Oman. Notices are distributed via Oman Tender Board. Most recent publication: June 28, 2026.
Frequently asked questions about this tender
When does this tender close?
The submission deadline is July 27, 2026. You have 29 days left to prepare and submit your proposal to the contracting authority.
Who is the contracting authority?
This notice was issued by Tax Authority in Oman. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Consulting contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
Where will the contract be performed?
The contract is for delivery in Oman. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit Oman Tender Board to access the full notice, required documents, and submission instructions. Quote reference 93123 when communicating with the contracting authority.
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