Request for Tenders for provision of Customer Contact Management Services
About This Opportunity
Request for Tenders for provision of Customer Contact Management — services contract awarded in Ireland by Commission for Communications Regulation. Awarded to.
This is a services contract in the general supplies sector. Located in Ireland, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 3.5 million.
Published through ireland_etenders_csv, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the general supplies sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Spend Category: Managed Services. Procedure: Open Procedure. Competition Type: Bespoke. Threshold: OJEU. Duration: 48 months. Bids received: 3.
Data provenance
This notice is sourced from ireland_etenders_csv and was originally published on December 18, 2022. Last refreshed 2 days ago. Reference: 229999. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Commission for Communications Regulation
Commission for Communications Regulation has issued 156 procurement notices on BidsFactory, including 3 currently open and 143 awarded contracts. Activity concentrates in Information & Communication Technology, Governance & Public Administration, and General Supplies & Services. All notices are published for Ireland. Notices are distributed via ireland_etenders_csv, eTenders - Ireland Public Procurement, and TED - Tenders Electronic Daily (EU). Most recent publication: June 11, 2026.
Frequently asked questions about this tender
Is this tender still open?
No — the contract has already been awarded to | ARI Services Europe Ltd [ARISE]. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by Commission for Communications Regulation in Ireland. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the General Supplies & Services sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
How much was the contract awarded for?
| ARI Services Europe Ltd [ARISE] was awarded the contract for €6,125,000. The figure reflects the value disclosed by the contracting authority in the award notice.
Where will the contract be performed?
The contract is for delivery in Ireland. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit ireland_etenders_csv to access the full notice, required documents, and submission instructions. Quote reference 229999 when communicating with the contracting authority.
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