RFP Conduct Qualitative Demand-side Survey in Cambodia

Agency: UNCDF | Reference: UNCDF-00646 | Type: Request for proposal

United Nations Capital Development Fund (UNCDF), the UN’s flagship catalytic blended financing platform, supports market development by enabling access to finance in high-risk environments through financial instruments, mechanisms, and advisory services.

With a unique mandate, UNCDF blends and deploys grants, loans, and guarantees alongside related advisory support.TheNationalBankofCambodiaisplanningtoconductathirdnational representative financial inclusion survey to support its national financial inclusion strategy (NFIS) refresh.

NFIS surveys including FinScope (2015), the Mobile Tracker (2021) or Findex (2011,2014,2017,2021) are a cornerstone of financial inclusion diagnostics and strategy, however survey data alone is often insufficient to capture thewhybehind observed patterns in financial accessandusage—particularlyforunderservedorlast-milesegments suchaslowincomepopulations,smallscalewomenfarmersorwomenmicro-merchants.UNCDF has implemented various qualitative research in addition to survey data across Bangladesh, Ethiopia, Myanmar, Senegal, and Tanzania,thatdemonstratedthatwomenfacedeeplycontext-specific and gendered barriers rooted in social norms, restricted mobility, limited documentation, and ill-adapted product and policy design.

A dedicated qualitative fieldwork component is therefore proposed to complement the broader NFIS survey diagnostic, enabling richer, human-centred insights that inform particularly the gender component and consumer protection pillars of the strategy — dimensions that a standard survey may not fully surface.Objective:The objective of this TOR is to implement the qualitative component including qualitative interviews to surface demand-side barriers and enablers to financial access and usage across specific customer segments, with a particular focus on gender dynamics, consumer protectionandfinancialhealth includingfinancialresilience(abilityto cope with shocks).

Using the power of mixed methods — combining thisqualitativedatawithquantitativesurveyresults—thecomponent is designed to:•Understandthelivedfinancialhealthexperiencesofunderservedsegments•Identifystructuralandbehaviouralbarrierspreventingaccesstoandusageofformalfinancialservicestoinformconsumerprotection•Generate actionable insights for policy making around key pillars - gender, consumer protection of the NFIS•Generatecustomerprofiles,voicesandperspectivescomplementaryandinadditiontotheaggregatesurveydataPlease indicate whether you intend to submit a bid by creating a draft response without submitting directly in the system.

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• Email: kullawan.arphasrirat@uncdf.org