RFP_Digital Learning Tools (BFC Chatbot) – phase 3
Summary
Description
Agency: ILO | Reference: DC/PHNOM PENH/SERVICE/23/04/26 | Type: Request for proposal
BackgroundThe garment, textile, footwear sector remains the heart of the Cambodian economy, generating 74% export earnings, formally employing more than 650,000 Cambodians, the majority of whom are women.
It is estimated that each garment worker supports another three to four family members.
This means that two million Cambodians depend on the garment sector for their livelihoods.Since 2001, Better Factories Cambodia has joined with workers, employers and the government to improve working conditions and boost the competitiveness of the garment industry.
Originally, the project as linked to an innovative trade agreement between the Royal Government of Cambodia (RGC) with the United States that provided market access in return for improving working conditions in the garment sector.
After the expiration of the trade agreement in 2004, the Cambodian Government, together with unions and employers, requested the ILO to continue with the implementation of the programme.As its longest running programme, Better Factories Cambodia (BFC) is in many ways the driving force behind Better Work and has inspired the establishment of the programme in nine other countries.
Central elements of the programme’s approach began in Cambodia: from cultivating social dialogue through worker-management committees, to offering factories tailored advisory services to help them solve their own labour rights’ challenges or using public reporting to spur improvements in factory working conditions and workplace environment across the industry.
The programme currently covers over 550 factories and has close collaboration with over 200 of those factories where it helps systems of social dialogue to help solve workplace issues.In collaboration with the ILO Global Centre on Digital Wages for Decent Work, Better Factories Cambodia is implementing a project to promote the transition from cash to responsible digital wage payments, enabling female and male workers in Cambodia’s garment industry to have better control over their wages and benefits and access to digital financial services to improve their resilience and economic opportunities.
Switching from cash-based wage payments to digital wage payments has the potential to drive efficiency in the Cambodian garment sector and is an effective and sustainable payroll solution.Responsible digital wage payments meet the needs of women and men workers – particularly the most vulnerable and disadvantaged among them.
They respect workers’ rights, in accordance with national laws and regulations and with internationally recognized human rights, including fundamental principles and rights at work and relevant international labour standards.
They also respect principles, guidelines, and good practices concerning digital financial inclusion and financial consumer protection. At the same time, Gender-based violence and harassment (GBVH) is a critical issue that affects workplaces across industries.
Addressing GBVH requires comprehensive measures to prevent, identify, and respond to incidents, ensuring that all workers feel safe and respected.
Efforts to combat GBVH should be integrated into workplace policies, training programs, and reporting mechanisms, reflecting a commitment to fostering a safe and inclusive environment for all employees.ObjectiveThe chatbot development professionals/firms will create an interactive and user-friendly chatbot platform focused on its training content.
The purpose of the chatbot is to provide accessible and engaging information to users in the industry, helping them improve their financial literacy and make informed financial decisions, while also raising awareness and understanding of GBVH and how to address it in the workplace.
This digital learning platform is expected to be used as a learning aid for BFC’s target beneficiaries.This work will be carried out from May until November 2026.Scope of work and deliverablesUnder the supervision of BFC, the consultant/firm will be responsible for the following:Deliverable 1: Development of 4 learning modulesExpected delivery date: 10th July 2026Adapt and restructure financial content and the selected learning modules and develop relevant chat-based tools to encourage learning of target groups.
The three modules will cover but not limited to the following topics:Industrial Relations:Module 4: Freedom of AssociationModule 5: Collective BargainingModule 6: Grievance MechanismMaternity in the workplaceModule 7: Maternity protection and benefitsDeliverable 2: Impact report, Transfer, and train BFC staffExpected delivery date: 30th November 2026Support & modifications, analytics expense for 6 monthsProvide documentation and training materials for BFC staff to manage and maintain the chatbot post-developmentActivities of deliverables 1 & 2 include the following:Collaborate with BFC staff and relevant resource documents including ILO financial education materials to gather accurate and relevant financial content and content of selected le
CONTACT:
• Email: procurement.bfc@ilo.org
About This Opportunity
This is a services contract in the information and communication technology, environment and climate, education and training, finance and banking and trade and industry sectors. Located in Cambodia, Asia, this opportunity is open to firms and consortiums. Proposals must be submitted before May 6, 2026.
Published through UNGM - United Nations Global Marketplace, part of the United Nations system, which follows UN procurement standards. UN-funded opportunities are typically open to vendors registered in the UN Global Marketplace for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.