Rough Sleeping Services to include Migrant Accommodation Pathway Services, Crisis Prevention and Response Services and London Navigator Team Services

Transport for London (TfL) is procuring on behalf of the Greater London Authority (GLA), and invites suitably qualified suppliers to participate in an Open Procedure for the delivery of services under the Mayor's Rough Sleeping Programme. This recommissioning process presents a vital opportunity to reshape the future of rough sleeping services to achieve the Mayor's Rough Sleeping Plan of Action, (https://www.london.gov.uk/programmes-strategies/housing-and-land/mayors-priorities-londons-housing-and-land/homelessness/services-people-experiencing-homelessness-including-sleeping-rough/mayors-rough-sleeping-plan-action) with the ambitious goal of ending rough sleeping in London by 2030. We are seeking to transform service delivery models to preventing returns to rough sleeping, and ensure targeted sustainable routes off the streets.
They are three lots in total and it covers:
Lot 1 - Migrant Accommodation Pathway Services - This is a specialist service aimed at improving outcomes for non-UK nationals Rough sleeping or at risk of rough sleeping in London.
Lot 2 - Crisis Prevention and Response Services - This is a new service which will replace the current Rapid Response Outreach Team. It will also incorporate the phoneline, currently delivered through the separate Street Link London service. To enable a transition from current service provision to a new model of support focused on prevention and assisting more people without the need for outreach contact, there is a phased approach to the delivery of the service.
Lot 3 - Lot 3 - London Navigator Team Services (LNT)
This service provides specialist support for people with long histories of rough sleeping, who are part of the Target Priority Group.
LNT Core Service
• Personalised and intensive support which can stay with people on their journey from the streets to home.
• Support for people experiencing severe and multiple disadvantage to navigate local systems to access both housing and the support they need in all areas of their life.
• The LNT Housing Scheme - 40 ringfenced social housing units, housing people from the LNT caseload under a housing-led model.

This is a specialist service aimed at improving outcomes for non-UK nationals rough sleeping or at risk of rough sleeping in London. It will replace the current MAPS service, which includes the Roma Rough Sleeping Team and the Link Worker Team. The service will include the following elements:
A dedicated migrant homelessness advice function through second‑tier professional support and direct advice to service users;
An assessment and case resolution function for those facing additional barriers to resolving their homelessness, including international reconnections;
Access to independent legal advice;
Specialist support for Roma people rough sleeping or at risk of rough sleeping;
Emergency accommodation provision to facilitate assessing or securing routes out of homelessness for homeless migrants;
A system capacity building and coordination function.
General Optional Services:
Provision of additional staffing
Provision of additional accommodation
Additional client costs

Lot 2 -This is a new service which will replace the current Rapid Response Outreach Team. It will also incorporate the phoneline, currently delivered through the separate StreetLink London service.
To enable a transition from current service provision to a new model of support focused on prevention and assisting more people without the need for outreach contact, there is a phased approach to the delivery of the service.
Throughout the contract, the service will include:
A pan-London, self-referral phoneline service taking calls from people sleeping rough or at imminent risk of sleeping rough.
An outreach response on the night transport network.
Assessment, triage, advice, guidance and one-off advocacy.
In the first year of the contract, the service will also deliver an outreach response to all StreetLink alerts in 26 boroughs.
In Year 2, the service will transition away from this outreach-led approach and will then include:
A community team providing in-person support across a range of settings
Short-term casework for those who require it
General Optional Services:
Expansion of the capacity of the phoneline
Expansion of the night transport function
Provision of additional staffing

Lot 3
The service provides specialist support for people with long histories of rough sleeping, who are part of the Target Priority Group. It includes:
Personalised and intensive support which can stay with people on their journey from the streets to home.
Support for people experiencing severe and multiple disadvantage to navigate local systems to access both housing and the support they need in all areas of their life.
The LNT Housing Scheme - 40 ringfenced social housing units, housing people from the LNT caseload under a housing-led model.
General Optional Services:
Supporting any additional properties added