Selection of an NGO for Monitoring, Evaluation and Operational Review (Spot Checks) for both Host Community and FDMN activities.

Published by Ministry of Social Welfare, Department of Social Services(DSS). Procuring Entity: Project Director, Inclusive Services and Opportunities (ISO), Component 05: Socio-economic Development of the Host Community and FDMN through Capacity Enhancement Project. The Government of Bangladesh is implementing the Inclusive Services and Opportunities for Host Communities and Displaced Rohingya Population (ISO) Project with World Bank financing. The Project Development Objective is to improve access to human capital services for vulnerable host communities and displaced Rohingya populations. Component 3, implemented by the Department of Social Services (DSS) under the Ministry of Social Welfare (MoSW), supports social care, child protection, and economic empowerment interventions for the Host Communities and Forcibly Displaced Myanmar Nationals (FDMN) in Chattogram Division. Under this assignment, DSS intends to conduct independent Monitoring, Evaluation, and Operational Reviews (Spot Checks) to assess whether child protection and economic empowerment interventions under the ISO Project are being implemented in accordance with approved guidelines / procedures and agreed protocols. The assignment will verify operational performance, beneficiary targeting, service delivery quality, use of systems among others and assess progress toward intended outputs and outcomes. Purpose The Monitoring, Evaluation and Operational Review (Spot Checks) will be conducted in a representative sample of locations where ISO Project interventions are being implemented for both Host Community (Chattogram Division) and FDMN populations (Camps in Cox’s Bazar and Bhasan Char). The assignment will cover both Child Protection and Economic Empowerment interventions. The NGO will be responsible for conducting independent monitoring, evaluation and operational reviews to assess operational performance, beneficiary targeting, use of digital systems, adequacy and capacity of human resources, quality of service delivery Relevant indicators will be drawn from the ISO Project Results Framework, as applicable. The assignment will be implemented over Eighteen (18) months. Objectives The objective of this assignment is to conduct independent Monitoring, Evaluation, and Operational Reviews (Spot Checks) to assess whether child protection and economic empowerment interventions under the ISO Project are being implemented in accordance with approved guidelines / procedures and agreed protocols. The assignment will verify operational performance, beneficiary targeting, service delivery quality, use of systems among others and assess progress toward intended outputs and outcomes. The assignment will also involve an outcome evaluation of the social care and economic empowerment interventions in terms of beneficiary households’ progress across a set of relevant socio-economic / welfare indicators. Findings from the operational reviews and outcome evaluation would also need to be analyzed from a gender and social inclusion perspective, identifying any differential experiences or gaps affecting women and vulnerable groups, and will provide practical recommendations to support corrective actions and continuous improvement. Procurement Method: Quality and Cost Based Selection(QCBS). Budget and Source of Funds: Development Budget Grant/Credit. Experience and Resources Required: The shortlisting criteria are: The NGO shall meet the following minimum qualification and experience requirements: - At least 10 years of relevant experience in monitoring, evaluation, operational reviews, or spot checks of large-scale development programs, preferably in Bangladesh or the region. - Experience in applying participatory and verification-based approaches to beneficiary targeting and service delivery assessment. - Strong understanding of social protection, livelihoods, poverty reduction, and community-based programs in Bangladesh and similar socio-economic contexts, including experience with government led programs and demonstrated experience with World Bank- or development partner-financed projects. - Proven experience in designing and implementing digitally enabled quantitative and qualitative data collection (using CAPI devices configured with KOBO Toolbox, Survey CTO and other similar platforms etc.), including household surveys, focus group discussions, key informant interviews, and field observations. - Demonstrated capacity to configure and deploy Bangla-language digital instruments using CAPI / mobile platforms, offline data capture in low-connectivity locations, and routine data quality checks such as back-checks and spot re-interviews. - Capacity to maintain a secure database for storing, managing and analyzing all data collected under the assignment, with respondent-level unique identifiers and appropriate access, backup and confidentiality controls. - Strong analytical, conceptual, and reporting capacity, with demonstrated ability to produce clea