Selection of Multilingual Call Center Management Firm
About This Opportunity
Contract Award | Project: Ethiopia Digital ID for Inclusion and Services Project | Method: Request for Bids | Ref: ET-NIDP-461842-NC-RFB-R
This is a works contract in the construction and civil works, information and communication technology and finance and banking sectors, with a focus on Bridges and Digital Identity. Located in Ethiopia, Africa, this opportunity is open to firms and consortiums.
Published through WB - World Bank, a multilateral development bank that follows standardized international procurement guidelines. Projects funded by multilateral institutions are generally open to international bidders from eligible member countries for civil works in the construction and civil works sector. Works contracts of this nature generally require demonstrated experience in similar infrastructure projects, adequate equipment and technical personnel, and financial capacity including bank guarantees. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Contract Award
Project:P179040-Ethiopia Digital ID for Inclusion and Services Project
Loan/Credit/TF Info:IDA-74630; IDA-E2720
Bid/Contract Reference No:ET-NIDP-461842-NC-RFB-R
Procurement Method:RFB-Request for Bids
Scope of Contract:Service Provider that Serve as Multilingual Call Center for National ID Program
Notice Version No:0
(YYYY/MM/DD)
2025/12/16
2 Year(s)
Addis Ababa
Country: Ethiopia
ETB
Evaluated Bid Price
ETB 145748534.00
ETB 145748534.00
601, Tower A, Smart Homes, Hazipur, Sector-104, Noida-201304
Country: India
Addis Ababa
Country: Ethiopia
ETB
Evaluated Bid Price
ETB 252241258.17
Ethiopia
Country: Ethiopia
ETB
Evaluated Bid Price
ETB 217822042.73
Addis Ababa
Country: Ethiopia
ETB
Evaluated Bid Price
ETB
Reason for Rejection
Failure to meet minimum technical score
Data provenance
This notice is sourced from WB - World Bank and was originally published on March 18, 2026. Last refreshed 40 days ago. Reference: OP00433414. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Ethiopia Digital ID for Inclusion and Services Project
Ethiopia Digital ID for Inclusion and Services Project has issued 27 procurement notices on BidsFactory, including 0 currently open and 15 awarded contracts. Activity concentrates in Information & Communication Technology, Education & Training, and Finance & Banking. All notices are published for Ethiopia. Notices are distributed via WB - World Bank. Most recent publication: June 15, 2026.
Frequently asked questions about this tender
How can I submit a bid?
Visit WB - World Bank to access the full notice, required documents, and submission instructions. Quote reference OP00433414 when communicating with the contracting authority.
Is this tender still open?
No โ the contract has already been awarded to ISON XPERIENCES ETHIO CALL. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by Ethiopia Digital ID for Inclusion and Services Project in Ethiopia. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Works contract in the Construction & Civil Works sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
How much was the contract awarded for?
ISON XPERIENCES ETHIO CALL was awarded the contract for $145,748,534. The figure reflects the value disclosed by the contracting authority in the award notice.
Where will the contract be performed?
The contract is for delivery in Ethiopia. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
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