ADMINISTERED SERVICE OMNICHANNEL CONTACT CENTER WITH AI

Auto-translated from Spanish

Original title: SERV. ADMINISTRADO CONTACT CENTER OMNICANAL CON IA

Published: Aug 21, 2026

Updated: Aug 21, 2026

Source: chile_mercadopublico

About This Opportunity

This is a services contract in the information and communication technology sector, with a focus on Data Analytics, artificial intelligence and Enterprise Systems. Located in Chile, Latin America, this opportunity is open to firms and consortiums. Proposals must be submitted before September 11, 2026.

Published through Chile Mercado Publico, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Original language: Spanish

This tender, originating from Chile and published via chile_mercadopublico, is for 'SERV. ADMINISTRADO CONTACT CENTER OMNICANAL CON IA'. This translates to an 'Administered Omnichannel Contact Center Service with AI'. The contracting authority is a public or private entity in Chile seeking to outsource its customer service operations to a specialized provider. The tender emphasizes an omnichannel approach, integrating various communication channels (phone, email, chat, social media) and incorporating Artificial Intelligence (AI) to enhance efficiency and customer experience. Typical requirements for such a service include the setup and management of a contact center infrastructure, deployment of skilled customer service agents, implementation of advanced CRM systems, and integration of AI technologies for tasks such as chatbots, automated responses, and data analytics. Bidders must demonstrate robust capabilities in managing large-scale customer interactions, ensuring data security and privacy, and providing high levels of service quality and availability. This procurement aims to modernize customer engagement and improve service delivery through advanced technology and expert management.

Data provenance

This notice is sourced from Chile Mercado Publico and was originally published on August 21, 2026. Last refreshed today. Original language: Spanish. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

Frequently asked questions about this tender

How can I submit a bid?

Visit Chile Mercado Publico to access the full notice, required documents, and submission instructions provided by the contracting authority.

When does this tender close?

The submission deadline is September 11, 2026. You have 21 days left to prepare and submit your proposal to the contracting authority.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in Chile. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.